Advance your skills as an Associate Support Analyst with Euna Solutions in a hybrid position located in Oakville, ON. Engage in meaningful technical support to enhance public service operations.

As a key member of the Support Services team, you will tackle customer inquiries effectively and work to resolve software issues as they arise. This role focuses on building rapport with clients while documenting interactions in Zendesk, contributing to your career development in tech and support.

Key Responsibilities:
• Handle inquiries through phone, email, and chat channels
• Diagnose and troubleshoot core product issues
• Document customer interactions in Zendesk for accuracy
• Collaborate to enhance internal knowledge bases




• Assist with after-hours and holiday customer support

Requirements:
• Up to 1 year of relevant technical support experience
• Strong commitment to customer satisfaction
• Effective communication in presenting technical information
• Familiarity with basic software and ticketing systems
• Experience with Zendesk would be advantageous

Embrace this opportunity to leverage your skills and support essential public sector operations as an Associate Support Analyst at Euna Solutions.
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📌 Hybrid Associate Support Analyst Role (Ontario)
🏢 Euna Solutions
📍 Ontario