* Enterprise focused Leadership* Profitable sustainable growth* Client experience and engagement* Talent Management* Risk Management* Succession Planning* Improve the overall client experience by role modeling how to deepen client relationships, meet clients financial needs and provide a high standard of customer service* Coach employees to introduce clients to the employee best able to meet their needs or to refer them to the appropriate partner (e.g. CIBC Private Investment Counsel, Private Banking, Imperial Service)* Encourage clients to adopt self-service channels to complement their transactional needs (Investors Edge)* Role model how to address client complaints and concerns and resolve them quickly to ensure a positive client experience* Act as a champion of CIBC vision and values to create "One Team, One CIBC" and ensure employee adherence* Communicate, promote and reinforce the strategy and key messages of the firm* Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop* Help create future opportunities for employees by providing development opportunities such as job shadowing, special projects, and training* Recognize and reward successes to influence improved performance and employee commitment to the organization* Provide fair and accurate formal and informal feedback. Identify and remove obstacles to performance. Explain how performance expectations align with business priorities* Proactively recruit high potential employees within the community* Partner with Human Resources on all employee issues or concerns* Play leadership role in resolving client complaints* Create a culture of operational excellence leading to strong compliance and operational governance results with adherence to the management of irregularities, Code of Conduct, Reputation and Legal Risk policies and training requirements* As a manager of people, this job has the authority to assign tasks to employees within their span of control (managers in larger scale branches will move toward a span of control of 25 to 35 direct reports), select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination in consultation with the Regional Director and appropriate partners.* As the Branch Manager, this job has the authority to resolve client complaints within guidelines and escalate for resolution when required,



execute overrides as per operating procedures and delegate approvals within prescribed limits.* **You're a certified professional.** Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID). You have current accreditation and good standing for CIRO-ID licensing.* Branch Managers Examination Course (BME)* Advanced financial planning courses such Wealth Management Essentials (WME) and the Certified Financial Planner (CFP) and Certified Investment Manager (CIM) are required.* Advanced accreditation required specifically to ensure registration as a Supervisor* Advanced leadership capabilities and coaching skills sufficient to lead, motivate and influence diverse teams or individuals and to effectively implement change, develop synergies and increase profitability of the business.* Excellent relationship building skills to establish solid key relationships with clients, employees, peers, partners, senior leadership and centres of influence within the community.* Superior people management and development capabilities* Well-developed leadership skills sufficient to inspire team members to aspire to the vision and values of CIBC* Ability to handle high levels of complexity and ambiguity. Proven problem solving approach and capability to develop unique approaches and solutions necessary to resolve complex problems and make recommendations to executives.* Team player committed to the success of others, accountable for success, and willing to share ideas and debate options, with a strategic view of the broader business coupled with an understanding of the economics of the business.* Ability to provide the appropriate ongoing learning and coaching to ensure the continuous improvement of the capabilities of the sales and service team within the branch* Well-developed knowledge of human resource practices (e.g. hiring,



performance management)* Well-developed sales management and advisory coaching experience and skills* Solid understanding of sales and sales management processes as well as the knowledge required to ensure the delivery of an efficient and effective client experience while maximizing business opportunities* Proven ability to provide financial advice and solutions to meet client needs through a high performing sales and service team* Demonstrated experience and in-depth knowledge of retail brokerage and products. An ability to communicate effectively with Investment Advisors, Investors and other key contacts about roles of quantitative and performance analysis, awareness of markets and industry issues, financial planning and other pertinent topics.* Well-developed management accounting skills sufficient to determine the financial health and viability of a business* We work to recognize you in meaningful, personalized ways including competitive compensation, banking benefits, a benefits program\*, defined benefit pension plan\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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📌 Branch Manager CIBC Wood Gundy (Manitoba)
🏢 Canadian Imperial Bank of Commerce
📍 Manitoba