Enhance your career as a MES/Shopfloor Support Engineer with TATA CONSULTANCY SERVICES. Contribute to the aerospace industry with expertise in manufacturing IT systems and customer support.

TATA CONSULTANCY SERVICES seeks a mid-senior level full time Support Technician with a strong background in manufacturing shop floor systems. You will oversee IT devices, report issues, and manage stakeholder communications. You'll engage with SMEs and coordinate problem resolutions while maintaining service level agreements.

Key Responsibilities:
• Manage line side IT devices and related systems
• Triaging issues and collaborating with cross-functional teams
• Share updates and prepare operational reports for stakeholders




• Monitor incidents and ensure timely resolutions in ServiceNow
• Adhere to service management processes and shift rotations

Requirements:
• Experience in ServiceNow with incident and problem management
• Knowledge of manufacturing shop floor environments
• Proficiency in Quebec French and English
• Willingness to work in shifts
• Understanding of IT service management processes

Support aerospace IT systems with TCS while advancing your technical and operational expertise.
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📌 Aerospace Support Technician at TCS (Quebec City)
🏢 TATA Consultancy Services
📍 Quebec City