Step into the role of Member Services Agent at 10XTO, where your welcoming presence and service excellence will enhance our guest experience at a premier athletic facility. You will be the key point of first contact for all members.

As a Member Services Agent, your focus will be on delivering top-notch service and managing the front desk operations efficiently. You will guide members through their experience, address complaints, and ensure a smooth flow at the club. Your interpersonal skills and problem-solving abilities will shine in our vibrant 90,000 sq. ft. community-focused environment.

Key Responsibilities:
• Manage daily front desk operations proficiently
• Facilitate efficient guest check-ins and inquiries
• Handle member complaints using service recovery methods




• Maintain accurate transaction records during check-out
• Assist in club events and cross-department collaboration

Requirements:
• Bachelor’s degree and/or customer service experience preferred
• Proficiency in CSI/Daxko membership software is beneficial
• Strong skills in Microsoft Word, Excel, and PowerPoint
• Excellent communication and organizational skills
• Willingness to work adaptable shifts, including weekends

Contribute your expertise in member relations and problem-solving to foster a welcoming atmosphere at 10XTO.
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📌 Member Services Professional at 10XTO (Ontario)
🏢 Ten X Toronto
📍 Ontario