Overview

- Work Term: Permanent
- Work Language: English
- Hours: 32 to 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
Work setting
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations




- Provide customer service
Security and safety
- Basic security clearance
Transportation/travel information
- Own transportation
- Own vehicle
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced setting
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Screening questions
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
Employment terms options
- Early morning
- Evening
Employment terms options
- Morning
- Day
- Weekend

📌 User support technician (Calgary)
🏢 CareerBeacon
📍 Calgary