Rival Group is seeking an IT Support Specialist for a 6-month contract based in Vancouver. Engage in hybrid work while supporting a diverse IT workplace with both Mac and Windows. Bring your 2-4 years of experience in desktop support to this role.

Your responsibilities include managing user access in Microsoft 365 and resolving hardware and software issues. Work in a collaborative atmosphere where your contributions directly influence team dynamics and efficiency. Key Responsibilities:

- Provide troubleshooting for Mac/Windows connectivity issues
- Manage onboarding and offboarding processes efficiently
- Document IT processes and create clear guides
- Elevate complex issues to senior staff as necessary
- Keep accurate records of IT tickets and resolutions Requirements:
- 2-4 years of relevant IT support experience
- Familiarity with Microsoft 365 and macOS/Windows environments
- Strong verbal and written communication abilities
- Ability to work independently with minimal supervision
- Commitment to excellent customer service under pressure Become an integral part of Rival Group’s IT department, contributing to meaningful technology solutions.

📌 Vancouver IT Support Specialist Position
🏢 Rival Technologies
📍 Vancouver