Join Vialto as a Customer Service Specialist and enhance client experience for Canadian and US tax inquiries in a hybrid workplace. Engage clients with effective communication and timely solutions. This full-time contract position spans 3-6 months, beginning January 2027, with the potential for extension.

Your role will encompass a variety of tasks, including liaising with various teams and managing client expectations. You will leverage your technology skills in MS Office and Google Suite while contributing to a team-oriented and inclusive work culture. Key Responsibilities:

- Serve as the first point of contact for clients
- Liaise between VVVN and local offices for coordination
- Triage and respond to incoming queries effectively
- Escalate issues to local office team when necessary
- Monitor compliance with service level agreements Requirements:
- Proven experience in customer service
- Strong tech skills including MS Office
- Excellent written and verbal communication
- Ability to work under pressure effectively
- Willingness to adapt to a flexible schedule Bring your expertise to Vialto and foster strong client relations in global mobility services.

📌 Vialto Tax Customer Service Role (London)
🏢 Socket.dev
📍 London