Provide exceptional technical support as a Helpdesk Technical Support Representative at AVI-SPL. Focus on ProAV solutions and enhance customer satisfaction through effective communication.

In this role, you will be the primary contact for AVI-SPL’s customers, handling technical inquiries and troubleshooting. Your strong organizational skills will enable you to balance caseload management, field technician dispatch, and customer inquiries. As a self-starter, your efforts in problem-solving will significantly contribute to operational success.

Key Responsibilities:



• Deliver effective technical support services for customers • Respond quickly to technical support requests via phone and email • Document troubleshooting steps and solutions accurately • Assist in the configuration of videoconferencing systems • Provide updates on escalated customer issues

Requirements: • High School Diploma or equivalent required • 1-2 years of relevant AV experience preferred • Excellent communication skills, both verbal and written • Ability to prioritize and manage various tasks effectively • Knowledge of video teleconferencing endpoints desired

Support AVI-SPL's mission by bringing your technical expertise and customer-focused approach to the team. #J-18808-Ljbffr

📌 AVI-SPL Helpdesk Technical Support Rep (Winnipeg)
🏢 AVI-SPL
📍 Winnipeg