Job Title: Call Center Agent

Location: St Catharines, ON

Pay Range: 21.50/hour

Shift: Night shift, 7 days a week including holidays, 5PM - 2AM EST. Hours may vary between 35-44 hours per week.

What's the Job?

- Assist end users through outbound calling and support queries to ensure high customer satisfaction.
- Educate users on platform utilization, scoring quality, and outcomes.
- Achieve daily targets and key performance metrics consistently.
- Provide quality customer service by resolving cases efficiently and productively.
- Communicate effectively with team leads, QA specialists, SMEs, and operations managers, escalating issues as needed.

What's Needed?
- Minimum of 2 years customer support experience.
- High School Diploma or equivalent.
- Strong communication skills and a helpful, empathetic approach.
- Excellent problem-solving and organizational skills.
- Self-motivated with the ability to work independently and manage workload proactively.

What's in it for me?

- Opportunity to work in a dynamic and supportive environment.
- Engage in meaningful work that makes a difference for customers.
- Gain valuable experience in customer service and operational support.
- Work with a dedicated team committed to excellence.




- Potential for contract extension based on performance.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this outstanding opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

📌 Call Center Agent (St. Catharines)
🏢 Manpower
📍 St. Catharines