We are looking for a skilled Manager, Group Administration to lead the delivery and ongoing oversight of group benefits administration for clients in the insurance sector. Based in Sherwood Park, Alberta, this position will play a central role in building a strong administrative function, supporting service excellence, and establishing consistent operating practices. The successful candidate will guide team development, strengthen client relationships, and ensure daily operations are handled with accuracy and efficiency.

Responsibilities:

- Lead the onboarding and ongoing administration of group benefits programs for both newly acquired and existing clients.
- Build, coach, and develop the claims and administration team, including participating in hiring and setting clear performance expectations.
- Create and refine workflows, service standards, and internal guidelines that support consistent, high-quality administration.
- Allocate team resources effectively to balance workloads, maintain productivity, and meet client service commitments.
- Oversee day-to-day administrative operations to ensure accurate processing, timely issue resolution, and dependable service delivery.
- Work closely with clients and internal partners to address concerns, answer questions, and maintain strong working relationships.
- Monitor operational results and identify opportunities to improve efficiency, service quality, and overall client satisfaction.
- Ensure administrative activities align with company policies, benefit plan requirements, and applicable industry standards.
- At least 5 years of experience in advantages administration, group benefits,



or a related insurance environment.
- Demonstrated leadership experience with the ability to build, mentor, and manage a developing team.
- Strong knowledge of benefits coordination and group administration processes.
- Proven commitment to client service, with the ability to respond effectively to client and member needs.
- CEBS Designation considered an asset.
- Strong communication and interpersonal skills, with confidence working across teams and with external clients.
- Sound judgment and problem-solving ability, with a focus on accuracy, efficiency, and service improvement.

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📌 Manager, Group Administration (Canada)
🏢 Robert Half
📍 Canada