Family Support Worker (Primary Focus: Parents of Children Prenatal to 6 Years)

Full Time (35 hours per week)

Job ID # 26-009

Are you looking to make a difference in your community? Join the Norwood team and start making a difference today!

Norwood Child and Family Resource Centre is an Edmonton based non-profit organization that has been supporting children and families since 1963, with a vision of Healthy Children, Healthy Families, Healthy Communities.

Our programs and services are designed to strengthen and empower individuals. For more information, visit https://www.norwoodcentre.com.

Position Summary

The Family Support Worker works alongside parents and caregivers in the home, with the current primary focus on families expecting a child and families with children from birth to 6 years. This role supports healthy child development and positive parenting strategies by helping parents and caregivers build confidence, understand child development, strengthen parent-child relationships, reduce barriers, and connect with natural supports and resources. Through trusting relationships, the worker recognizes family strengths, supports family led goals, and helps participants build connections with Norwood and relevant supports.

This position requires a flexible work schedule that includes evenings and weekends as scheduled to meet the needs of participants.

Reporting to the Program Manager, the Family Support Worker is responsible for the following:

- Providing in-home visits, information, resources, referrals, and follow-up to parents and caregivers who are expecting a child or parenting children from birth to 6 years, based on participant needs
- Providing positive parenting strategies that support healthy child development, parent-child relationships, and family well-being
- Supporting parents and caregivers to build parenting skills, confidence, independence, self-efficacy, and self-advocacy skills, while reducing barriers and strengthening natural support networks
- Working alongside parents and caregivers to identify parenting strengths, priorities, goals, and practical action steps
- Supporting parents and caregivers to understand child development milestones, routines,



attachment, communication, and responsive caregiving
- Managing an assigned caseload and maintaining accurate, timely, and confidential records of services, goals, attendance, referrals, screening results, and follow-up using electronic and paper files
- Helping parents and caregivers apply learning in the home while connecting with Norwood, Family Resource Networks, and other relevant services
- Maintaining up-to-date knowledge of early childhood development, family support, and community resources to provide supportive information and referrals
- Supporting completion of surveys, evaluations, outcome measures, reporting requirements, and continuous quality improvement activities

The ideal candidate will possess the following qualifications:

- Post-secondary degree or diploma in Social Work, Human Ecology or equivalent
- Knowledge of early childhood development, prenatal and postnatal family support, parenting support, family support, community resources, and service navigation
- Ability to support participants using strength based, family centred, culturally responsive, trauma informed, and relationship-based practice
- Ability to complete assessments, referrals, documentation, and follow up with accuracy and attention to detail
- Strong communication, collaboration, conflict resolution, organization, and problem-solving skills
- Proficiency in Microsoft 365 and database systems
- A valid driver’s license and access to a reliable vehicle
- Criminal Record Check and Child Welfare Intervention Record Check (any findings will be reviewed on a case-by-case basis)

The following qualifications are considered an asset:

- Experience conducting home visits
- Experience supporting parents and caregivers who are expecting a child or parenting children from birth to 6 years




- Experience supporting healthy child development and positive parenting strategies
- Experience supporting parents, caregivers, and families from diverse cultural and socio-economic backgrounds
- Experience working collaboratively as part of a multidisciplinary team

The hourly range for this role is $27.95-$38.08 per hour ($50,865 to $69,300 per year) based on a 35-hour week.

Norwood provides the following:

- Outstanding benefits plan
- 12 sick/personal leave days per year
- Service recognition and employee awards
- Ongoing professional development

Norwood staff are guided by the following Team Charter: (SPIRIT)

- Support - We utilize one another's strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.
- Passion - We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.
- Integrity - We are honest, trustworthy, transparent, and accountable with each other.
- Respect - We accept others without judgment and recognize that every individual is a person of value.
- Inclusivity - We celebrate diversity and welcome people of all abilities, backgrounds, cultures, and perspectives.
- Team - We are all one group working towards improved outcomes for children and families.

If you share our values and support our mission and vision, please consider joining our team.

Norwood Child and Family Resource Centre values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and 2SLGBTQ1A+ communities.

To apply for this opportunity, please submit your résumé and cover letter to: [email protected] state in the cover letter how you align with the Norwood Team Charter and how you heard about the position.Please include Family Support Worker (0-6 years) and Job ID Number: 26-009 in the Subject Line of the email.

Closing Deadline: Until Suitable Candidate is Found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Pay: $27.95-$38.08 per hour

Work Location: In person

📌 Family Support Worker (Primary Focus: Parents of Children Prenatal to 6 Years ) (Canada)
🏢 Norwood Child and Family Resource Centre
📍 Canada