Company description: Edible Arrangements is a gourmet gift shop selling fresh fruit arrangements, fruit bouquets, fruit baskets & platters filled with treats like chocolate-covered strawberries, dipped fruit, cookies & other irresistible desserts - the perfect gift for a birthday or anniversary.

Job description

The Fruit Experts - Customer Service Associate ensure Edible® service standard met and surpassed by providing customers with prompt service and delivering a WOW experience.

Essential Job Functions and Responsibilities:

- Demonstrates a strong understanding of product knowledge and quality standards
- Welcomes and connects with every customer to provide excellent customer service
- Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
- Assists customers in the selection and purchase of Edible products
- Uses effective sales approaches and displays strong knowledge of product line
- Effectively converts customer inquiries into sales
- Builds long‐term relationships and builds the trust and loyalty of customers
- Responds to customer needs
- Maintains customer service area and equipment in a clean and appealing manner
- Manages difficult customer situations in a calm and skilled manner

Maintains Quality Store Operations

- As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
- Follows store policies and procedures for operational flow at each station
- Performs cleaning tasks in accordance with the cleaning standards and works as a team player
- Presents oneself professionally and demonstrates clear communication with all customers and co‐workers




- Follows standards for merchandising, stocking, rotating and storing all products

Financial Contribution

- Follows cash handling and register policies
- Follows inventory stocking and recording guidelines
- Takes responsibility to learn all aspects of the position
- Learns and demonstrates creating the Edible Experience
- Learns and performs duties of customer Service, production, and/or delivery driver as needed
- Learns and demonstrates all performance standards by completing in‐store training and utilizing digital training portal on an ongoing basis

Job Requirements:

- High School Diploma or equivalent preferred
- Previous experience working in customer Service or food service establishment preferred
- Excellent customer service and communication skills
- Demonstrated ability to sell and up‐sell products
- Good math and money handling skills
- Positive attitude
- Enjoys working within a team
- Enjoys working in a fast‐paced environment
- Drive and determination
- Desire for personal and professional growth
- Valid state driver’s license and a clean driving record
- Computer skills including Microsoft software and register skills
- Ability to lift, carry and/or push objects weighing up to 50 lbs.
- Ability to stand, bend, reach and scoop throughout assigned shift

Job Types: Full-time, Part-time, Temporary, Permanent

Salary: $17.50 -$18.00 per hour

Apply now: START IMMEDIATELY

Work Remotely

- No

Job Types: Full-time, Part-time, Fixed term contract, Seasonal, Internship / Co-op

Pay: $17.50-$18.00 per hour

Expected hours: 40 – 45 per week

Benefits:

- Casual dress
- Company events
- On-site parking

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Edible Arrangements Oakville
📍 Canada