Job Overview
Reporting to the Site Manager, the Guest Services Representative is an energetic professional who is extremely organized, able to multi-task and has superior interpersonal skills. The Guest Services Representative supports the operations of the welcome centre/front desk operations by handling large volume of incoming calls, a wide range of administrative, clerical, and technology support-related tasks and is able to work independently with little or no supervision.

Primary responsibilities:

- Provide receptionist/concierge support to the Lighthouse that enhances the communication experience for residents, staff, deliveries, contractors, visitors and guests.
- Promote healthy and strong relationships and foster positive representation of the Lighthouse, through regular interactions with residents, families, visitors, and staff.
- Provide general support to staff team as needed. This may include: submitting maintenance work orders, hospitality support including preparing beverages and setting up breakfast nook, refreshments for residents and meetings, and basic cleanup, signage, deliveries and assisting all resident and guest inquiries

Performing housekeeping as needed including but not limited to:

- Ensuring the safety, cleanliness of all common areas
- Ensuring the lobby is clean and welcoming
- Identifies potential maintenance issues and submits work orders
- Demonstrating safe and proper techniques for chemical/cleaning solutions and stocking of housekeeping carts
- Assist with setup and takedown for special events as needed.
- Facilitate distribution of mail, newsletters, internal memos as needed




- Support Department heads by tracking and booking activities including events, clinics etc.
- Maintain a safe and secure working setting by monitoring access and security cameras
- Assists residents in emergency situations

Overnight Shift:

- The Guest Services Representative is required to conduct scheduled interior patrols, check and secure building access doors from within the premises.
- Deter and respond to security incidents on property, calling professional enforcement as needed.
- Provide first response support to residents during overnight medical or safety incidents until emergency services arrive.
- Document and report any irregularities.
- Respond to various types of emergencies (fire alarms/elevator entrapments/medical emergencies) calmly and competently; act as Lead during overnight emergencies including following Emergency procedures, leading evacuation process and conducting roll call.
- Other duties may be assigned by the supervisor or designate to support operational needs and organizational priorities.

Qualifications:

- Knowledge of office responsibilities, systems and procedures.
- Knowledge of call systems and intercoms.
- Excellent time management skills and ability to multi-task and prioritize work




- Excellent verbal communication skills; fluent in English
- Strong organizational skills
- WHMIS training
- Proficient in MS Office and other office software packages
- Knowledge of clerical best practices and procedures
- Must be able to relate to residents and staff in a courteous and diplomatic manner.
- Must demonstrate an appreciation of the heritage, values, and wisdom of the residents and have a good understanding of the aging process.
- Must have a current CPR certificate.
- The successful candidate will be required to undergo a security screening for working in the vulnerable sector.
- Ability to work varied shifts, including daytime, evening, overnight and weekend.

Physical Demands:

- Push, pull, and lift up to 50lbs on a weekly basis.
- Be able to reach, bend, stoop, and work in a standing position for a long period of time.

Working Conditions: Exposure to hot surfaces, steam, wet floors, heavy lifting, mechanical equipment and cleaning chemicals.

Notes

The success candidate will be required to undergo a security screening for working in the vulnerable sector.

Closing date: Until successful candidate is found.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Pay: From $17.39 per hour

Benefits:

- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Experience:

- Customer service: 1 year (preferred)

Licence/Certification:

- CPR Certification (required)
- Vulnerable Police Record Check (required)

Work Location: In person

📌 Guest Services Representative (Canada)
🏢 Lighthouse
📍 Canada