Service Appointment Coordinator

An exciting opportunity for a Service Appointment Coordinator to join a busy automotive service department. In this role, you will play a key part in supporting the Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery. As a Service Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects a strong commitment to customer satisfaction.

Schedule: This is a full-time, permanent position, with 40 hours per week. The regular hours are Monday to Friday, 7:00 a.m. to 5:00 p.m.

This role reports to the Service Manager.

A Day in the Life

- Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels
- Greet customers in a warm, skilled manner and gather vehicle and service information prior to arrival
- Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability
- Follow up with customers regarding appointment reminders, service updates, and vehicle status
- Manage the service drive schedule to optimize workflow and minimize customer wait times
- Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments
- Maintain accurate customer and vehicle records within the dealership management system
- Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach




- Support the Service team with administrative tasks as required to maintain smooth daily operations
- Follow all company policies, procedures, and safety standards
- Ensure a high degree of confidentiality with company and customer information
- Participate in maintaining a supportive and engaging working environment

What We're Looking For

- Previous experience in a customer-facing, administrative, or automotive service role is preferred
- Experience with dealership management systems or scheduling software is an asset
- Exceptional communication and interpersonal skills, both verbal and written
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
- Detail oriented with a high degree of accuracy in data entry and record-keeping
- Ability to remain calm, professional, and focused under pressure
- Ability to work effectively both independently and as part of a team
- Reliable, punctual, and dependable
- A valid AB Driver's License is required

How to Apply
If this sounds like a great fit, please apply with your resume today! This role requires successful candidates to submit a satisfactory Driver's Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences.

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Service Appointment Coordinator (Canada)
🏢 Recognized
📍 Canada