At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits.

Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different — because it is.

It’s a place that works for you.

What You'll be Doing:

- Responsible for all customer related interactions in the facility, for example:
- Answering the phone and greeting visitors upon arrival,
- Answering questions and providing program information, and
- Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.

- Responsible for daily administration of the front office, for example:

- Filing and administrative duties such as daily reports and mail,
- Preparing and ensuring completion of appropriate forms for programs,
- Organizing program equipment for instructors and program staff, and
- Updating staff manuals, plans and leisure guide information as required.

- Monitor class registration levels and provide information to recreation staff.
- Monitor the facility and report problems and unusual occurrences to management.
- Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
- Perform other related duties as required.

What's Required:

- Grade 12 Diploma.
- Demonstrated experience working in a recreation, retail or tourism field.
- Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
- Well developed customer service and communication skills.
- The ability to work in a team environment,



liaison with key internal and external stakeholders and to function effectively with minimal supervision.
- Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.
- Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
- Ability to meet the physical requirements of the job.
- A demonstrated commitment to enhancing a safety culture.
- Current First Aid and CPR certificates.
- A valid Ontario driver’s licence, Class “G", with a clean driving record.

Job Details:

Job ID: 2026-194

Pay Rate: 23.04

Hours: 24 per week

Schedule: Variable

Location: St. Catharines, ON

Work Mode: In Person

Employee Group: Non-Union

Position Type: Permanent, Part-time

Duration: Varied

Vacancy Status: This posting is for an existing vacancy

Application Deadline:

Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time.

Other Requirements:

Other Position Requirements include: Vulnerable Sector Check

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What's In It for You:

Curious what it’s like to work for the City of St. Catharines?

Here’s what you can expect when you join us:

- Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed.

- Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community.





- Learn & Grow: Access training and development funds to take your skills to the next level.

- Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer.

- Secure Future: Join the OMERS pension plan with employer-matched contributions.

- Balance & Benefits : Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.

Additional Information:

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal chance employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at [email protected].

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.

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📌 Recreation Assistant, Guest Services (Canada)
🏢 City of St. Catharines
📍 Canada