Classification & Regular Hours

Hours per Week: 35

Level: N

Please note, this is an 8-month temporary full-time contract opportunity covering a secondment.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

ASPirE offers Additional Qualification (AQ) courses specifically designed for certified teachers and focus on the Ontario education curriculum. We offer professional development courses, certificates and workshops that leverage expertise in a variety of fields to help teachers upgrade their skills, expand their knowledge and advance their careers. ASPirE is responsible for the smooth delivery of over 100 Additional Qualifications (AQ) courses to in-service teachers, locally, nationally and internationally.

Responsibilities

The Program Assistant will be responsible for supporting the effective and efficient administration of Additional Qualifications courses (AQ), Certificates, and components of the ASPirE program, ensuring adherence to program, university, OCT (Ontario College of Teachers), and ministry standards. The role will provide a first point of contact for inquiries and provide information to in-service teachers regarding our courses and certificates. The role will also liaise with Teachers, Superintendents,



Principals, and school board personnel in Ontario school boards related to AQ’s and certificates. The role will contribute to the ongoing refinement of program processes; create, maintain and update specialized departmental databases; generate data and reports for review; coordinate logistics for special recruitment and marketing events; and process the financial reconciliation of course registrations.

Qualifications

Education:

- 3 year community college diploma in Business Administration
- Bachelor of Education preferred

Experience:

- 4 years of experience providing administrative support and customer service; preferably in an academic setting

Knowledge, Skills & Abilities:

- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability to take initiative, to work independently and follow through on work assignments
- Ability to apply active listening to hear and understand the complete message being communicated
- Competency to maintain confidentiality and treat sensitive information with discretion
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to follow formal business practices with high attention to detail




- Ability to multi-task and maintain an organized and effective personal work environment
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Intermediate proficiency required in Microsoft Office in order to prepare formal correspondence, emails, memos, type manuscripts and input departmental data into spreadsheets and databases
- Familiarity with software applications used by Western preferred – e.g. OWL, Cascade, PeopleSoft, MustangMarket
- Familiarity with academic calendar and programs offered at Western preferred
- Familiarity with Western policies and guidelines preferred

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. This position is fully in-person, in office. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

📌 Program Assistant II (London)
🏢 Western University
📍 London