RESPONSIBILITIES:

· The successful candidate must have a friendly, smiley and welcoming attitude.

· The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out.

· The candidate must be extremely knowledgeable of all Hotel information such as: hotel outlet hours of operation, local attractions, rate structuring and guest related events such as conventions and meetings.

· Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running relevant reports;

· The candidate for this role will be organized and self-motivated.

· This role provides a wonderful introduction to the hotel industry as it allows interaction with several areas of the hotel.

QUALIFICATIONS:

· A minimum of one-year previous hotel experience is preferred but not required

· The successful candidate will have excellent grooming and personal presentation,





· A friendly personality and a "can do" attitude.

· The candidate must possess excellent customer service and communication skills, both verbal and written and guest service skills, both verbal and written.

· This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.

· Must be able to fluently speak, read, write and understand English.

· Able to maintain professional standards while multi-tasking in an extremely busy environment.

· Able to communicate with guests in a confident and pleasing manner in a variety of situations.

· Must possess basic computer skills.

· Must be a team player but able to work independently.

Job Types: Full time, Part-time

Pay: From $18.25 per hour

Benefits:

- On-site parking

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent Hotel (Richmond)
🏢 Abercorn Hotel Vancouver Airport
📍 Richmond