Call Centre Agent

Stratica Dermatology is seeking a professional, personable, and customer-focused Call Centre Agent to join our team. As the first point of contact for many of our patients and clients, you will play an important role in delivering an exceptional experience from the very first interaction.

The ideal candidate is an excellent communicator who is comfortable working in a fast-paced environment, has solid attention to detail, and can confidently assist patients with inquiries, appointments, services, and products. A strong understanding of customer service and the ability to identify appropriate opportunities to recommend additional services or products will be highly valued.

Key Responsibilities

- Handle inbound and outbound calls in a professional, courteous, and empathetic manner.
- Serve as a welcoming first point of contact for patients and clients of Stratica Dermatology.
- Provide accurate information regarding appointments, clinic services, products, procedures, and general inquiries.
- Schedule, reschedule, and confirm patient appointments while maintaining accuracy and efficiency.
- Accurately enter and update patient and client information in the clinic's systems and CRM.
- Listen carefully to patient needs and inquiries and provide appropriate solutions or direct them to the appropriate team member.
- Identify opportunities to recommend relevant services, treatments, products, or appointments based on patient needs.
- Support clinic revenue goals through appropriate and consultative upselling and cross-selling.
- Resolve routine concerns promptly and professionally, escalating complex or sensitive matters when appropriate.




- Maintain excellent telephone etiquette and ensure every interaction reflects Stratica Dermatology's commitment to outstanding patient care.
- Document patient and client interactions accurately and thoroughly in the CRM or applicable systems.
- Protect patient confidentiality and handle personal information in accordance with clinic policies and applicable privacy requirements.
- Multitask effectively while managing a high volume of calls and administrative responsibilities.
- Collaborate with clinical, administrative, and management teams to ensure a seamless patient experience.

Qualifications & Skills

- Previous experience in customer service, sales, call centre, medical office, or healthcare environments is preferred.
- Strong verbal and written communication skills with excellent professional phone etiquette.
- Proficiency in English is required
- Excellent data entry skills with a high level of accuracy and attention to detail.
- Strong ability to listen, analyze customer needs, and recommend appropriate solutions.
- Experience with upselling, cross-selling, or consultative sales is an asset.
- Ability to remain calm, professional, and empathetic when handling challenging or sensitive conversations.
- Strong organizational and multitasking skills in a fast-paced environment.
- Comfortable learning and using CRM, scheduling, and other computer systems.




- Ability to work independently while also contributing positively to a team environment.
- High school diploma or equivalent required; additional education or training in healthcare administration, customer service, or sales is an asset.

What We’re Looking For

We are looking for someone who is:

- Patient-focused and genuinely enjoys helping people.
- Professional and personable in every interaction.
- Detail-oriented and committed to accuracy.
- Confident and solutions-focused when speaking with patients and clients.
- Sales-minded, with the ability to recognize opportunities without compromising the patient experience.
- Reliable and adaptable, with the ability to thrive in a busy clinical environment.
- A strong team player who takes pride in representing the Stratica Dermatology brand.

Why Join Stratica Dermatology?

At Stratica Dermatology, our patients' experience matters. As a Call Centre Agent, you will be an integral part of creating a welcoming, efficient, and professional experience for every patient who connects with our clinic.

If you are an enthusiastic customer service professional who enjoys connecting with people, solving problems, and working in a dynamic healthcare environment, we would love to hear from you.

To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for Stratica Dermatology.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Work Location: Hybrid remote in Edmonton, AB T5K 1X3

📌 Call Centre Agent (Canada)
🏢 Stratica Dermatology
📍 Canada