Company Overview

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Position Summary

The Customer Service Representative / Monitoring Agent plays a critical role in ensuring the smooth operation of parking facilities by handling inbound calls, resolving invoice disputes, and providing monitoring support. This role is part of a 24/7 operation and requires strong English communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Bilingualism in English and French is considered an asset.

Location:

90 Floral Pkwy, North York

Toronto, ON

Employment:

Full-time

Available shifts:

· Afternoon – 3:30pm – 11:30pm

· Overnight – 11:30pm – 7:30am

All shifts require weekend and holiday availability, with two scheduled days off during the week.

Job Responsibilities / Duties:

Inbound Calls & Customer Support

- Call Handling: Log all incoming calls into the Customer Service and Support Systems and determine the appropriate action.
- Types of Calls Include:
- Machine Malfunctions: Transfer reports of machine malfunctions to the Service Department.
- Customer Inquiries: Assist customers with inquiries regarding parking, permits, payments, and disputes.





Facility Monitoring & Operational Support

- Track company vehicles, monitor on-site equipment health, and oversee on-site parking operations
- Customer Assistance: Provide real-time support to parkers at various locations, including access control and pay-on-foot/pay-and-display machines.
- Incident Response: Prepare service calls in response to alarms detected on parking machines.
- Cash Level Monitoring: Track and report cash levels of parking stations to prevent service disruptions.
- Technical Support: Respond to real-time customer issues and escalate cases to Service/IT technicians when necessary.

Administrative & Clerical Duties

- Documentation: Maintain accurate support logs and records for tracking and reporting purposes.
- Transaction Verification: Investigate overpayment/overcharge inquiries by collecting machine numbers and transaction times.
- Service Coordination: Direct machine malfunction calls to the Service Department.

Skills & Qualifications

Technical & Customer Service Skills

- Detail-Oriented: Strong organizational skills with the ability to multitask.
- Confidentiality: Ability to handle sensitive customer and company information with discretion.
- Communication: Strong English verbal and written communication skills,



with excellent telephone etiquette and customer service skills. Bilingualism in English and French is considered an asset.
- Problem-Solving: Ability to think quickly and take appropriate action.
- Technical Proficiency:

o Competency in Microsoft Office.

o Artificial intelligence proficiency, including understanding AI-driven customer service tools (e.g., chatbots and automated call handling), and the ability to interpret AI-generated insights for operational improvements.

o Strong computer and keyboarding skills, including a minimum typing speed of 30 words per minute.

Experience Requirements

Minimum of 2 years of customer service experience, preferably in a technical or support-driven environment.

Personal Attributes

· Motivated & Results-Driven: Takes initiative and works efficiently.

· Team Player: Works collaboratively to achieve team and company goals.

· Adaptable: Thrives in a fast-paced, high-volume work environment.

Working Conditions

- Work Environment: Office setting, with occasional site visits as needed.
- Schedule: Full-time position with shift work, including evenings, overnights, weekends, and holidays.

Precise Park Link is an equal prospect employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.

Job Type: Casual

Pay: $21.00-$24.00 per hour

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Precise ParkLink
📍 Canada