Since 1981 WD Co-Auto has been the trusted and preferred supplier of goods and services to the Franchised New Car Dealerships throughout Western Canada.

From the beginning stages of opening a dealership to maintaining operations years down the road, WD Co-Auto is there.

WD Co-Auto supports Dealership's business journey by providing all of the products, services, and maintenance supplies a dealership needs in one, convenient location.

Our integrated service solutions are tailored to help our members run their dealership effectively, efficiently and easily.

We are looking for a Service Manager to plan, organize, and direct the repair and maintenance of owner-supplied vehicle service equipment. This is a great opportunity to leave your mark on a growing Field Service Department.

This position could be based in Edmonton or Calgary.

Responsibilities:

- Manage the Service Coordinator and Field Service Technicians in BC & Alberta including reporting on KPI's & Efficiency Rates

- Provide guidance and support to technicians in resolving complex issues

- Monitor and track technician performance, including productivity and customer satisfaction metrics

- Conduct regular field visits to assess technician performance and provide on-the-job training as needed

- Collaborate with other departments to streamline processes and improve service delivery





- Handle escalated customer inquiries or complaints in a skilled and timely manner

- Maintain accurate records of service activities, including work orders, inventory, and customer interactions

- Own the Company's Warranty Program working with Vendors to ensure timely completion and invoicing

- Hire new Service Technicians as needed for departmental growth and increased service Sales

Requirements:

- 5+ Years of Field Service Team Management and/or Supervision

- Strong understanding of Field Service including workforce planning, cost, and people management

- Automotive repair or mechanical knowledge is highly desirable

- Proven sales ability with experience in upselling products or services

- Excellent organizational and time management skills

- Ability to work independently and make sound decisions under pressure

- Effective communication skills, both verbal and written

- Proficient computer skills, including MS Office Suite

What We Offer

- Competitive Base Salary
- Profitability Bonus
- Professional Development
- Extended Health & Dental Benefits
- Health, Drugs, Dental, Vision and LTD

Job Type: Full-time

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Service Manager (Canada)
🏢 WD Co-Auto
📍 Canada