OVERVIEW

Our client, a well-established provider of industrial, safety, and technical solutions, is looking for an experienced Inside Sales Representative for their Sudbury location. Backed by the resources and reach of a growing national organization, the organization offers a broad range of products and solutions, opportunities for professional growth for the right candidate, as well as a dynamic work environment.

Reporting to the Branch Manager, the Inside Sales Representative will respond to customer inquiries via phone, email, or in person and work collaboratively with the team to ensure customer satisfaction.

RESPONSIBILITIES

- Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
- Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
- Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
- Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
- Provide reliable updates on product availability, shipment status, and delivery timelines
- Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
- Follow up with customers after sales to ensure satisfaction and address concerns
- Maintain organized customer records and communicate demand changes to purchasing
- Support inventory counts and maintain accurate system data




- Adhere to company policies and procedures
- Perform other duties as assigned

QUALIFICATIONS

- 2+ years of Inside Sales, Customer Service, and/or Counter Sales, preferably working in a quick-paced environment
- Strong customer service skills with a professional, positive attitude
- Explicit and effective communication skills
- Honest, dependable, and punctual with a proactive work ethic
- Solid problem-solving skills with strong attention to detail and accuracy
- Strong time management skills with the ability to work independently and as part of a team
- Capable of following written instructions, safety procedures, and documented processes
- Comfortable using computers and software such as Microsoft Office and ERP systems

OUR CLIENT OFFERS

Competitive salary, benefits, 3 weeks’ holidays, paid sick time, RSP match up to 5%, Employee Assistance Program, Well Being Allowance, and more.

ABOUT CALSTONE SEARCH

Calstone Search is the permanent search division of Workforce Inc., supporting companies with their recruitment needs with a core focus on talent in the natural resources and heavy industries.

Salary minimum: $50,000 *The minimum salary provided complies with pay transparency requirements. Total compensation and any flexibility surrounding compensation will be determined based on experience, skills, and role alignment, and may include additional components.

IND5

Pay: From $50,000.00 per year

Work Location: In person

📌 Inside Sales Representative (Canada)
🏢 Workforce
📍 Canada