Are you a highly effective communicator with a talent for organization and a drive to achieve performance targets? Nissan of Nanaimo is searching for a dedicated Service Appointment Coordinator to manage our customer service database and increase our service volume. This role ensures our customers receive an exceptional experience while proactively generating service revenue.

The Dual Focus of Your Role:

This position combines best practices in customer support with targeted business development to optimize our Service Department's efficiency and customer loyalty.

1. Service Appointment Coordination & Customer Care:

Your core focus is providing an outstanding customer experience and managing the Service Department's workflow.

- Appointment Management: Efficiently handle all inbound service requests (phone, online, email) to accurately schedule maintenance, repair, and recall appointments using our Dealership Management System (CDK).
- Customer Communication: Serve as the professional voice for the Service Department, answering initial inquiries and clearly communicating the booking and check-in procedures.
- Service Flow Efficiency: Collaborate with Service Advisors and Technicians to manage the daily schedule, ensuring maximum shop capacity and accurate service promise times for our clients.
- Customer Satisfaction: Execute confirmation calls, manage appointment reschedules, and conduct post-service follow-up calls to secure positive customer feedback.

2. Business Development & Retention (Proactive Outreach):

You will be responsible for utilizing customer data to generate and secure future service business.

- Targeted Outreach: Conduct outbound calls to current and past customers to promote necessary service packages,



seasonal specials (e.g., tire service), and major maintenance intervals.
- Recall & Safety Campaigns: Systematically follow up on customers with open recalls to ensure these essential safety appointments are booked and completed.
- Customer Win-Back: Engage inactive service customers to encourage their return to Nissan of Nanaimo for ongoing maintenance.

What You'll Need to Succeed:

- Strong Communication: A confident, clear, and persuasive telephone and written communication style, capable of engaging professional conversations.
- Goal Orientation: Driven to meet and exceed daily and weekly targets for booked appointments and outbound activity.
- Organizational Skill: Exceptional ability to manage data, prioritize tasks, and maintain accuracy in a demanding workplace.
- Technical Acumen: Experience working with dealership software (DMS) and CRM/BDC tools is a strong asset.

Why Nissan of Nanaimo?

- Excellent Compensation: Competitive wage plus performance-based incentives tied directly to your success in appointment setting and customer retention.
- Career Impact: This is a crucial position where your efforts directly contribute to the dealership's overall service profitability and customer loyalty.
- Supportive Team: Work alongside an experienced and committed Service Team in a professional setting.
- Comprehensive benefits package and dealership employee discounts.

Ready to apply your communication skills and organizational talent to a high-impact role?

Job Types: Full-time, Permanent

Pay: $3,500.00-$5,000.00 per month

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Work Location: In person

📌 Service Appointment Coordinator (Canada)
🏢 Nissan of Nanaimo
📍 Canada