Guest Services Manager

The Adventure Hotel is looking for a full time Guest Services Manager to lead our front desk team and oversee the day-to-day operation of the hotel front office.

We’re looking for someone who is organised, personable, confident and passionate about hospitality. You’ll lead by example, support your team, and make sure our guests receive excellent service. This is a guest facing, working management position.

Responsibilities

- Lead, train and support the front desk team
- Create staff schedules and manage day-to-day front desk operations
- Oversee check-ins, check-outs, reservations, payments, and cash-outs
- Handle guest questions, requests, and complaints
- Maintain hotel rate plans and seasonal pricing
- Manage hotel occupancy and property management system
- Manage front desk inventory and ordering
- Ensure the reception area and hotel are clean and presentable
- Communicate with other department managers to keep operations running smoothly
- Step in where needed and take ownership of the overall guest experience





Qualifications

- Previous hotel or hospitality experience
- Supervisory or management experience is essential
- Cash handling skills
- Excellent clerical and typing capability, Microsoft office an asset
- Solid communication and organisational skills
- Excellent guest service skills
- Positive attitude and strong work ethic
- Ability to work independently and in a fast-paced environment

Benefits

- Extended medical and dental plan
- Access to corporate ski pass
- Company wide staff discounts

Interested? Apply with a cover letter through Indeed or drop your resume off in person at the front desk of The Adventure Hotel.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: No more than 40.0 per week

Flexible language requirement:

- French not required

Experience:

- Supervisor or Management: 1 year (preferred)

Work Location: In person

📌 Guest Services Manager (Canada)
🏢 The Adventure Hotel
📍 Canada