Onboarding and Integrations Specialist

Location: Remote in Ontario

Hours: Monday - Friday, 09:00 – 17:30 EST (37.5 hrs per week)

Salary: $52,000 to $54,0000 per annum

Reporting To: Manager of Customer Operations

About Kortext

Founded in 2013, Kortext is a global leader in digital learning and student engagement solutions. We support institutions worldwide with our AI-powered, cutting-edge content discovery and study products, market-leading learner analytics, and streamlined workflows.

Our mission is simple: to help every student fulfil their potential. We’re growing quickly and looking for passionate individuals who share our vision. You’ll join a team that collaborates with our education partners across the globe, working together to make a difference.

The Role

As the Onboarding and Integrations Specialist, you will support both the pre-sale and post-sale technical onboarding of customers onto the Kortext platform. Reporting to the Manager of Customer Operations, you will act as a key point of contact for integration-related activities, working cross-functionally with Engineering, Product, Sales, Account Management, and Customer Operations teams.

Following comprehensive internal training, you will maintain and contribute to integration documentation, support internal training and enablement, and assist with integration troubleshooting processes. Your responsibilities will span two core functions: onboarding delivery and integration support, ensuring consistent, high-quality delivery across all customers.

This role involves direct customer engagement, including pre-sale scoping calls and post-sale onboarding meetings, where you will ensure integration solutions are clearly understood, technically sound, and effectively implemented. In addition, you will support Customer Operations & Onboarding Specialists by sharing guidance on standard integrations, troubleshooting, and best practices. You will help maintain operational standards and support consistent delivery.

As a member of the Customer Operations team, you will also contribute to process improvement initiatives, cross-team projects, and day-to-day operational support as business needs require.

Key Responsibilities

Integrations (Pre-sale & post-sale)

Pre-Sale





- Provide technical consultation to the sales team regarding integration options.
- Create and maintain documentation outlining pathways and best practices.
- Attend prospective customer meetings to advise on integrations feasibility and requirement.

Post-Sale

- Collaborate with customer operations to troubleshoot issues and identify development needs.
- Develop and maintain internal training materials and process documentation.
- Deliver training sessions on integration processes to internal teams.
- Create clear, customer-facing guides for onboarding and integrations.
- Validate and support customer-reported technical issues, escalating when necessary.
- Manage and track incidents and issues using Salesforce, Azure DevOps (ADO), and Microsoft Teams.
- Manage Virtual Learning Environment (VLE) onboarding for LTI-compliant platforms (e.g., Moodle, Canvas, Blackboard, Brightspace).
- Manage Single Sign-On (SSO) integrations including Shibboleth, Open Athens, Azure AD, ADFS, SAML2, IP Authentication, and EZproxy

Onboarding

- Manage post-sale customer onboarding to ensure timely and efficient setup in line with internal procedures.
- Manage onboarding tickets via Salesforce, ensuring all customer communications and actions are documented and aligned with SLAs.
- Provide specialised support for both standard and non-standard VLE and SSO configurations.
- Ensure successful customer transitions into using the Kortext platform, providing proactive support and guidance throughout the process.

Offboarding

- Complete customer setting close downs to ensure timely and efficient offboarding in line with internal procedures.

Platforms and Technologies

- Virtual Learning Environment - VLE on 1.1 or 1.3 (Blackboard, Moodle, Canvas, Brightspace)
- Single Sign On – SSO (ADFS, Azure AD, Shibboleth, Open Athens, SAML, EZproxy, IP Authentication)
- Bespoke (Exclusive access store – EAS, Kortext fusion, Kortext adopt, Kortext acquire, Keylinks by Kortext)

Skills & Requirements





Essential

- Experience in customer onboarding, technical support, implementations, or integrations.
- Strong customer-facing communication and stakeholder management skills.
- Ability to troubleshoot technical issues and coordinate resolutions across teams.
- Understanding of system integrations, authentication methods, and enterprise software platforms.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Experience using CRM, ticketing, or project management systems (e.g. Salesforce).
- Ability to create clear documentation, user guides, and training materials.
- Strong problem-solving skills and attention to detail.

Desirable

- Experience within SaaS, EdTech, Higher Education, or software implementation environments.
- Knowledge of VLE platforms (Canvas, Moodle, Blackboard, Brightspace), SSO technologies (Azure AD, Shibboleth, OpenAthens, SAML), and LTI integrations.

Kortext Benefits

- 21 days’ vacation (rising to 24 days after 5 years)
- Extended healthcare benefits, healthcare spending account and Company sick pay
- Flexible, hybrid & remote working options to support productivity and wellbeing
- Service awards to recognize and celebrate long-term commitment
- Referral bonus for introducing great people to our team
- Learning and development opportunities

Our Values

Equal Opportunities Employer: We are committed to building an inclusive workplace where people feel valued, respected, and empowered to thrive. We celebrate diversity and believe that different perspectives and experiences drive innovation.

Accommodation: We strive to ensure our hiring process and workplace are accessible to all and encourage you to speak with us should you require any accommodation during the hiring process or during your employment.

See more about Kortext via our Website and LinkedIn

*Disclaimer: AI may be used in the recruitment process

Job Type: Full-time

Pay: $52,000.00-$54,000.00 per year

Application question(s):

- Do you have experience supporting Single Sign-On (SSO), authentication, or system integrations?

Experience:

- customer onboarding or support: 2 years (preferred)
- technical support or integrations: 2 years (preferred)

Work Location: Remote

📌 Onboarding & Integrations Specialist (Ontario)
🏢 Kortext
📍 Ontario