Operations and Support Technician

- Location: Québec city - Onsite
- Pay Rate: $25/hr
- Contract Length: 9 months

We at Raise are hiring a Operations and Support Technician for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

Responsibilities:

- Daily production of driver’s licenses and health insurance cards in accordance with the service level agreement.
- Ensure quality service delivery in compliance with Thales standards.
- Support and maintain production equipment installed at the client’s site.
- Perform preventive and general maintenance.
- Provide the client and Thales with various accurate daily and monthly reports.
- Escalate technical issues that cannot be resolved through standard operations to the appropriate technical resources.
- Document problem-solving and troubleshooting steps.
- Participate in client training as required.
- Maintain a healthy and protected work environment by following and implementing standards and procedures. Comply with legal regulations

Requirements:

- Previous experience in the manufacturing and operations sectors
- Experience in customer relations and delivering customer-focused service
- Problem-solving skills
- Excellent oral and written communication skills
- Team-oriented mindset
- French language skills
- English language skills considered an asset
- Availability to work rotating shifts (AM/PM) and/or work overtime




- Experience in Information Technology (IT) and/or the printing industry considered an asset
- Education: Secondary V or equivalent

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 (phone hidden) or [email protected]

Accessibility & Accommodations - Raise - find a more meaningful working experience

We value inclusivity and equity in the job application process, and want it to be easy to request accommodations for people with disabilities.

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📌 Operations and Support Technician (Quebec City)
🏢 Raise
📍 Quebec City