Position Summary

The Duty Manager supports the Guest Services Manager in overseeing the daily operations of the Guest Services Department. This role assists with supervising front desk and guest services staff, ensuring service standards are met, supporting scheduling and administrative functions, and responding to guest concerns. The position contributes to operational efficiency, team performance, and overall guest satisfaction while maintaining compliance with hotel policies, safety standards, and brand requirements.

Key Duties and Responsibilities

Duties may include, but are not limited to, the following:

- Assist in managing the day-to-day operations of the Guest Services Department to ensure professional, efficient, and courteous service.
- Provide leadership and on-shift support to Guest Services Agents, Supervisors, and Night Audit staff.
- Participate in front desk operations as required, including guest check-in/check-out, reservations, billing, and guest inquiries.
- Support scheduling, staffing coverage, and shift coordination in accordance with operational needs.




- Assist with recruitment, onboarding, training, coaching, and performance feedback for guest services staff.
- Address guest concerns, complaints, and service recovery situations in a skilled and timely manner.
- Monitor service quality, guest feedback, and operational standards; recommend improvements as needed.
- Support labor management, payroll review, and basic administrative reporting.
- Promote compliance with health, safety, security, and emergency procedures.
- Ensure front desk policies, procedures, and systems are consistently followed.
- Collaborate with other departments to support smooth hotel operations and guest satisfaction.
- Assist with inventory control of front office supplies.
- Perform any other job-related duties as assigned.

Job Types: Permanent, Full-time

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Experience:

- Front desk: 1 year (preferred)

📌 Duty Manager (Canada)
🏢 Crowne Plaza Moncton Downtown
📍 Canada