About Storyboard Communications

Storyboard Communications helps organizations create high-quality corporate video content that supports their marketing, communications, human resources, sales, and broader business objectives.

Through Storyboard Studios, we work with organizations to transform ideas, expertise, and business initiatives into engaging video content that informs audiences, strengthens brands, and drives results. Our role goes beyond video production. We help clients identify the right content opportunities, develop strong creative concepts, and determine how video can best support their broader communications and business strategies.

As we continue to grow, we’re looking for a strategic, client-focused professional who can serve as a trusted advisor to a portfolio of clients. This individual will build strong relationships, understand each client’s business and communications priorities, proactively recommend video and content opportunities, and help ensure every project delivers an exceptional client experience and meaningful results.

About the Role

This role sits at the intersection of Client Success, Account Management, Marketing Strategy, and Corporate Communications.

You will manage a portfolio of approximately 15–25 client accounts across a variety of industries, serving as the primary strategic point of contact for each relationship. Your responsibility is not simply to manage incoming video projects, but to understand each client’s business, audience, communications priorities, and marketing objectives to proactively identify where video can help them achieve those goals.

You will work closely with clients to develop content strategies, recommend new video concepts, identify emerging opportunities, and help build forward-looking content plans. Where appropriate, you may participate in client marketing and communications planning meetings, bringing a video and content perspective to broader discussions about upcoming campaigns, initiatives, events, product launches, employee communications, and other business priorities.

A key part of the role will be staying informed about what is happening within each client’s industry. You will conduct peer and competitive analysis to understand how comparable organizations are using video and digital content, identify relevant trends and opportunities, and translate those insights into practical recommendations and new strategies for your clients.

You will also oversee the client relationship throughout the video production process, from the initial strategic and creative conversation through final delivery, ensuring each project remains aligned with the client’s objectives and that they receive a consistently high level of service.

This is not a video editing role.



We are looking for someone with a strong background in marketing, corporate communications, content strategy, account management, or a related discipline who can think strategically and confidently advise senior client stakeholders. Familiarity with video production and creative workflows is an asset, but hands-on video editing or production experience is not required.

Who You Are

You have experience in marketing, communications, content strategy, agency account management, customer success, video production, or a related field.

You are equally comfortable discussing business objectives with senior stakeholders as you are reviewing a creative concept.

You understand how organizations communicate with employees, customers, and stakeholders, and you naturally identify opportunities where video can support those goals.

Most importantly, you're proactive. You don't wait for clients to tell you what they need, you bring them ideas.

Key ResponsibilitiesStrategic Client Leadership

- Serve as the primary point of contact for a portfolio of Storyboard Studios clients
- Build trusted relationships with marketing, communications, and business leaders
- Learn each client's business, objectives, audiences, and communication priorities
- Conduct regular strategic conversations and planning sessions
- Identify opportunities for account growth and ongoing collaboration

Video Strategy & Content Planning

- Act as a strategic advisor, helping clients determine what content they should be creating
- Develop video recommendations based on client objectives, campaigns, communication calendars, and business priorities
- Bring proactive ideas and creative concepts to clients
- Monitor industry trends, emerging formats, and competitor activity to identify relevant opportunities
- Help clients build a sustainable pipeline of video content across areas such as:
- Marketing campaigns
- Corporate communications
- Thought leadership
- Employee communications
- Recruitment and employer branding
- Training and education
- Product and service promotion
- Executive communications
- Customer stories and case studies

Project & Production Management

- Lead creative kickoff meetings and discovery sessions
- Translate business objectives into clear creative direction for the production team
- Manage projects from concept through final delivery
- Coordinate with editors, motion designers, and voiceover talent
- Ensure timelines, deliverables,



and client expectations are managed effectively
- Proactively identify and resolve issues throughout production
- Review deliverables from the client's perspective and provide meaningful feedback to internal teams

Quality Control & Client Experience

- Oversee multiple projects simultaneously while maintaining a high level of organization
- Ensure every client receives an exceptional experience throughout the production process
- Maintain clear communication and project visibility
- Monitor client engagement and identify opportunities to increase utilization and satisfaction
- Help drive strong retention, renewals, and long-term client success

Key Qualifications

- 5-10 years of experience in one or more of the following:
- Marketing
- Corporate communications
- Content marketing
- Agency account management
- Customer success
- Public relations
- Brand communications
- Video production
- Creative project management
- Excellent client relationship management skills
- Outstanding communication and presentation abilities
- Strong project management and organizational skills
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Experience advising clients or senior stakeholders
- Strong understanding of video, digital content, and visual storytelling is considered an asset
- Sales and account growth experience is considered an asset
- Background in video production or creative services is considered an asset

What We Offer

- Fully work from home environment
- Opportunity to work with leading organizations across a variety of industries
- Collaborative, creative, and supportive team culture
- Exposure to both strategic marketing and video production
- Opportunity to shape how organizations use video to communicate and engage their audiences
- Potential travel opportunities

The Opportunity

This role is ideal for someone who loves working directly with clients, thinking strategically, and helping organizations communicate more effectively through video.

You'll have the opportunity to act as a true strategic partner to your clients,guiding their video strategy, helping them generate ideas, and ensuring every project delivers meaningful value.

If you're passionate about marketing, communications, storytelling, and building strong client relationships, we'd love to hear from you.

Pay: $50,000.00-$70,000.00 per year

Benefits:

- Paid time off
- Work from home

Education:

- Bachelor's Degree (required)

Experience:

- Client/Account Management: 3 years (required)
- Video Production: 3 years (preferred)
- Marketing: 3 years (required)
- Corporate Communications: 3 years (preferred)
- Project Management: 3 years (preferred)
- Agency: 3 years (preferred)
- Customer Success: 3 years (preferred)

Work Location: Remote

📌 Corporate Customer Success Manager (Greater Toronto Area)
🏢 Storyboard Communications
📍 Greater Toronto Area