Job Number

- Job Number 1

Highlights

- Location Montreal,, QC
- Start Date Immediately
- Work Location Allows Remote Work

Skills

- Sales
- Collaboration
- Relationship Building
- Supplier Relationship Management

Description

Make an Impact
Joining our team, you'll play an active part in helping to deliver meaningful impact. At Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, we play a crucial role in accurate identification and targeted treatment for diseases, ensuring food and beverage safety, and supporting pharmaceutical manufacturing integrity.

Our products and services are designed to meet the highest standards of quality and performance, helping our customers achieve their objectives efficiently and effectively.

As an Account Manager, you’ll play a key role in developing strategic client relationships and identifying new business opportunities within clinical trial supply services. You’ll partner closely with pharmaceutical and biotechnology customers and internal teams to develop tailored clinical supply chain solutions, strengthen existing partnerships, and drive sustainable business growth.

About the Role
The Account Manager is responsible for managing and developing accounts identified as high-growth, high-potential, or strategically important to the organization.

This role focuses on identifying and winning new clinical trial supply business while maintaining business development oversight of existing studies and strengthening long-term client relationships.

You’ll work cross-functionally to understand client needs, develop effective clinical supply chain solutions, deliver high-quality proposals, and achieve current business and growth objectives.

What You Will Do

- Strategic Account Management & Business Development
- Manage and develop strategic, high-growth, and high-potential client accounts.
- Identify and win new clinical trial supply business within assigned accounts while maintaining business development oversight of existing studies.
- Build and continuously strengthen client relationships while coordinating with internal teams to drive performance and support Quarterly Business Reviews.
- Meet established sales objectives and deliver against new business targets.
- Develop comprehensive account plans by analyzing client clinical trial pipelines, outsourcing strategies, and anticipated requirements for clinical trial supplies, storage, kitting, and related services.
- Develop short-, medium-, and long-term account strategies designed to maximize growth opportunities.
- Cultivate new relationships within existing accounts and prospective clients, identifying key stakeholders and decision-makers.
- Maintain an understanding of client organizational dynamics and use established relationships to appropriately influence business decisions.

Clinical Supply Solutions & Proposals





- Partner with internal Subject Matter Experts to develop comprehensive solutions that address client needs.
- Own and manage the development of client quotations, ensuring proposals clearly communicate the value proposition and provide efficient solutions.
- Assess clinical protocols, study specifications, and other client-provided information in partnership with Project Management, Proposals/Contracting, Operations, and other internal functions.
- Develop clinical supply chain solutions that meet client requirements while supporting appropriate financial returns.
- Ensure proposals are delivered on time and to a high standard.
- Lead the process of winning new business, including bid defense meetings, pricing negotiations, and contract discussions.
- Take accountability for achieving new business and AOP objectives.
- Manage the effective handover of new business to Project Management, Client Services, and other service-delivery teams.

Client & Operational Partnership

- Partner with operational teams and clients to protect existing business, mitigate risk, and identify innovative solutions.
- Provide regular account status reporting at the appropriate local or global level.
- Maintain structured, two-way communication between clients and internal teams.
- Ensure appropriate client expectations are established and service standards are achieved.
- Identify and communicate potential service deficiencies, risks, and opportunities.
- Lead discussions with Operations and clients to ensure forecasts for new and ongoing work are effectively planned and managed.
- Identify opportunities to improve quality, service, and customer experience and support continuous improvement initiatives.
- Perform additional duties as required to support business needs.

Key Relationships

This role works closely with teams across the organization, with a strong emphasis on:

- Client Services
- Project Management
- Proposals & Contracting
- Operations
- Commercial and Business Development teams
- Other cross-functional partners supporting clinical supply services
- Heads of Drug and Clinical Development
- Clinical Project Managers
- Clinical Supply teams
- Planning
- Quality Assurance
- Procurement/Purchasing
- Contracting teams
- Pharmaceutical and biotechnology sponsor companies
- Third-party service providers
- The position requires significant individual and group interaction with clients.

What You Will Bring

Minimum Qualifications

- Degree-level education in a relevant discipline, equivalent professional experience, and/or relevant Project Management experience.
- Knowledge of the new drug development process,



particularly clinical materials and clinical supply chain management.
- Understanding of planning techniques, manufacturing, packaging, storage, distribution technology, and operations within GMP-regulated environments.
- Demonstrated experience managing client relationships and developing business opportunities.
- Ability to understand complex client requirements and develop appropriate solutions.
- Ability to travel up to 50%, or as business needs require.

Preferred Qualifications & Skills

- Finance or business training is desirable.
- Experience working effectively within a matrix organization with the ability to influence across functions and teams.
- Proven networking and relationship-building skills across internal functions, client organizations, and third-party service providers.
- Ability to establish credibility and influence stakeholders at a senior level.
- Strong business acumen with the ability to contribute to strategic business direction.
- Ability to collaborate with colleagues across regions to achieve shared business objectives.
- Excellent written and verbal communication skills.
- Ability to understand client requirements and clearly articulate appropriate solutions.
- Strong analytical and problem-solving capabilities with the ability to identify and appropriately escalate issues.
- Self-motivated and results-focused, with the ability to work autonomously and determine when additional support or escalation is required.
- Ability to work effectively under pressure and navigate challenging or conflicting situations.
- Strong attention to detail with excellent planning, organization, flexibility, and prioritization skills.
- Resourceful and persistent, with the ability to adjust course as business or client needs change.
- Experience using Salesforce/SFDC or a similar CRM platform is beneficial.

- Key Competencies
- Builds Customer Allegiance
- Focuses on Growth
- Business Acumen
- Communicates Openly
- Builds Organizational Relationships
- Embraces Continuous Improvement
- Develops People, Including Self
- Focuses on Continuous Learning
- Effective CRM/SFDC Utilization

Join Us
This is an exciting time to join us as we continue to build on more than 100 years of microbiology excellence. With a broad portfolio of services and global capabilities, we’re committed to helping our customers succeed and delivering solutions that make a meaningful impact.

Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, is now under the ownership of Astorg, a leading private equity firm with deep healthcare sector expertise and a proven track record in diagnostics.

With the continuity of trusted brands, established expertise, and a long-standing reputation in microbiology, we’re looking for talented people to join us as we enter our next chapter of growth.

Come and be part of what’s next for our company.

📌 Account Manager III- Clinical (Quebec) (Montreal)
🏢 Oxoid Remel Microbiology
📍 Montreal