Park ‘N Fly is Canada’s only national airport parking provider, providing both business and leisure travelers over 45 years of quality service from coast to coast. To continue offering the best possible guest experience available, we are constantly evolving and growing to meet the needs of our 300+ team members and the needs of our customers.

The ideal candidate will thrive in a demanding, fast-paced environment where focus on service excellence is paramount. Your experience as a frontline team member is one of the most fulfilling parts of your past roles.

Key Responsibilities

Customer Service

- Use the Park'N Fly system to check customers in and out at our Valet location in a friendly and professional manner.
- Ensure that paperwork that supports all cash and credit card transactions is complete.
- Promote any “added value” services offered by Park’N Fly.
- Respond to customer concerns in a qualified manner and refer unresolved issues to a manager.
- Maintain a clean and tidy work station.
- Assist with other duties as required.

Dispatch Services Responsible for the accurate filing of customer keys.





- Accurately entering vehicle location information into Park'N Fly's custom software.
- Working cooperatively with the Lot Supervisor regarding key management.
- Coordinate breaks for bus drivers and valet attendants on duty.
- Ensure all relevant charges for additional services are accurately recorded in the system.
- Assign/dispatch buses to our drivers at commencement of their shift.
- Answer and clear all incoming calls to the dispatch centre from customers.
- Run and provide daily reports to the manager on shift.

You Provide Previous customer service experience

- Strong communication skills
- Strong attention to detail skills
- Ability to manage priorities and effective time management skills
- Willing to work a rotating shift including nights and weekends

We Provide Extended health, dental and vision care benefits

- Participation in fixed contribution pension fund
- Complimentary parking

*Park'N Fly does not utilize AI in our hiring processes*

Job Types: Full-time, Permanent

Pay: $20.65 per hour

Benefits:

- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Overnight Bilingual Customer Service Representative (French and English) (Canada)
🏢 Park'N Fly Toronto
📍 Canada