Overview:
We are seeking a highly motivated and customer-focused Help Desk Analyst to join our IT team. This fully remote night shift position is responsible for providing technical support and troubleshooting assistance to end-users, ensuring seamless resolution of hardware, software, and network-related issues.

Responsibilities:

- Deliver technical support to end-users via phone, email, or remote access tools
- Diagnose and resolve issues related to hardware, software, and networking
- Install, configure, and maintain computer systems, applications, and operating systems
- Set up, monitor, and troubleshoot LAN and VPN connections
- Track, manage, and document support requests using ServiceNow or a similar ticketing system
- Collaborate with cross-functional IT teams to escalate and resolve complex technical issues
- Provide end-user training and guidance on software and operating system usage
- Maintain accurate records of hardware and software inventory

Qualifications:

- Strong understanding of networking principles, protocols, and troubleshooting methodologies




- Proven ability to communicate technical information clearly and effectively to non-technical users
- Proficiency with Windows and Linux operating systems
- Experience with VPN setup, configuration, and troubleshooting
- Familiarity with ServiceNow or comparable IT service management tools (preferred)
- Strong problem-solving skills and the ability to work independently in a fast-paced environment
- Excellent organizational skills with the ability to prioritize multiple tasks

What We Offer:

- Fully remote work flexibility
- Paid time off and holidays

If you are passionate about technology, committed to delivering exceptional customer service, and thrive in a remote environment, we encourage you to apply and become an integral part of our dynamic IT team.

Job Type: Full-time

Pay: $36.00-$40.00 per hour

Perks:

- Paid time off

Application question(s):

- Willing to work night shift?

Experience:

- IT support: 2 years (preferred)

Language:

- French (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

📌 Help Desk Technician Bilingual - Fully Remote Night Shift (EnglishFrench) (Canada)
🏢 Recognized
📍 Canada