POSITION AVAILABLE: Restaurant Supervisor

REPORTS TO: Executive Chef

LOCATION: Novotel Toronto North York

ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3

This is an existing vacancy for a non-unionized position.

Duties & Responsibilities:

- Supervises Restaurant team members pertaining Novotel Toronto North York's Restaurant team to ensure the highest quality guest service and presentation.
- Assists with counseling, coaching, and disciplining of staff as appropriate.
- Completes opening/closing checklist for all restaurant spaces and supervises related staff assignments.
- Oversees completion of all opening/closing side work.
- Monitors running side work during AM/PM shift to ensure proper equipment levels.
- Ensures all Restaurant outlets are properly set for beginning/end of business day.
- Ensures a positive guest experience and facilitates the smooth daily operation of the outlets
- Participates in staff training and regularly monitors performance to ensure Novotel Toronto North York levels are maintained at all times.
- Circulates throughout the Restaurant venues talking with guests and monitoring service levels.
- Responsible for all aspects for each function including, coordinating with vendors and other departments;
- Assist with hiring, training, and directing restaurant staff as well as with managing inventory;
- Confirm the table complements (salt, pepper, sugar, breadbaskets) have been properly cleaned and filled;
- Monitor and maintain cleanliness, sanitation and organization of restaurant & banquet spaces;
- Maintain communication with the guest contact person for guest needs, acknowledging and responding to all guest requests;
- Set-up, operate and dismantle audio-visual equipment;
- Demonstrate a robust working knowledge of maintenance and usage of all Audio-Visual equipment;
- Conduct appropriate coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met;




- Any and all other work as required to complete the primary purpose of the position.
- Resolves problems and executes service recoveries if necessary to ensure guest satisfaction
- Supervises staff's punctuality and adherence to uniform and appearance standards.
- Interacts with staff on a regular basis to communicate needs and goals while providing employees with the opportunity to share ideas and exchange feedback.
- Report all product/service defects and takes ownership to get these deficiencies resolved.
- Understands POS systems and has the capacity to perform basic functions on the servers' stations
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management.
- Performs any other duties as assigned by Manager.
- Previous Leadership experience required
- 2 years leadership experience in a hotel or resort/supervising a restaurant is a must
- Maitre’D experience an asset
- Smart serve certificate required
- Competent in all Microsoft office component is an asset

Apply...

To apply for this posting please submit a copy of your resume and cover letter.

We are committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply, however only those candidates who are selected for an interview will be contacted.

Vrancor Hospitality is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process.

Note: Artificial Intelligence (AI) will not be used to screen, select or assess applicants.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off

Application question(s):

- Are you authorized to work in Canada?

Experience:

- Hospitality: 3 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

📌 Restaurant Supervisor (North York)
🏢 Vrancor
📍 North York