FRONT OFFICE SUPERVISOR

Come work at an awe-inspiring Oceanside property overlooking the Salish Sea, surrounded by 22 acres of tranquil forest.

Tigh-Na-Mara is home to the Grotto Spa, voted #1 Spa in British Columbia, two award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort recreation program, 3 km of sandy beach, and some of the warmest ocean swimming waters in Canada.

Tigh-Na-Mara is a wonderful place to play and to work.

JOB SUMMARY

Reporting to the Assistant Rooms Director, the Front Office Supervisor supports the day-to-day operation of the Front Office while helping ensure a welcoming and memorable experience for Tigh-Na-Mara guests.

This hands-on leadership role provides daily support and guidance to Guest Service Agents, assists with reservations, check-ins and check-outs, and serves as a key point of contact for escalated guest concerns while upholding Tigh-Na-Mara’s guest service standards.

WHAT TIGH-NA-MARA OFFERS YOU!

- Competitive wages and eligible Team Member benefits.
- Comprehensive training and development opportunities.
- Opportunities for internal growth and promotion.
- Team Member perks and discounts throughout the resort, including Pines Gift Shop, Cedars Restaurant, and the Grotto Spa.
- Access to resort amenities, including pool and fitness center.
- A supportive and inclusive work environment.
- The opportunity to work alongside an amazing team.

RESPONSIBILITIES

- Supervise and support Guest Service Agents while fostering a welcoming, professional, and guest-focused environment.
- Assist with reservations, check-ins, check-outs, Front Desk operations, and daily coverage needs.
- Respond promptly and professionally to escalated guest concerns while working collaboratively to achieve positive resolutions.
- Complete daily supervisory checklists, administrative tasks, cash handling,



and reconciliation requirements accurately and efficiently.
- Liaise with the Sales Team on group business while supporting the training, mentoring, and coaching of new and existing team members.
- Carry the Emergency Phone when First Aid certified, provide occasional overnight Duty Manager coverage as required, and assist with projects and other duties as assigned.

QUALIFICATIONS

- Demonstrated leadership skills with the ability to support, guide, and motivate team members.
- Strong communication, organizational, and multitasking skills in a fast-paced environment.
- Strong computer skills with excellent attention to detail and accuracy.
- High level of professionalism with a genuine commitment to exceptional guest service and teamwork.
- Upon successful completion of the 3-month probationary period, the incumbent will be required to obtain Occupational First Aid Level 3 certification.
- Available to work a flexible schedule, including days, evenings, weekends and holidays is required.

Pay Rate: $24.50 - $29.40 per hour

We offer competitive wages, opportunities for career growth, and a positive, inclusive, and sustainability-focused work environment.

If you have a passion for hospitality, take pride in creating exceptional guest experiences, and enjoy working in a fast-paced environment in a beautiful Oceanside setting, apply now to join our team as a Banquet Server.

We kindly ask that all applications be submitted online, as we are unable to accept applications by phone or in person.

Job Types: Full time, Permanent

Pay: $24.70-$29.40 per hour

Benefits:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:

- Parksville, BC V9P 2E3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Front Office Supervisor (Parksville)
🏢 Tigh-Na-Mara Resorts
📍 Parksville