JOB SUMMARY:

This role is centered around executing exceptional group experiences and supporting event coordination on the day of events, while also delivering elevated concierge-style guest services.

The ideal candidate thrives in a fast-paced environment, enjoys engaging with guests, and has a passion for creating seamless and memorable experiences. This position plays a key role in supporting group programming, coordinating event logistics on-site, and enhancing the overall guest journey through curated local experiences and partnerships.

JOB RESPONSIBILITIES

Groups & Events Coordination

- Support the Groups & Events Coordinator in the execution of group bookings, conferences, and special events.
- Act as the on-site point of contact during events, ensuring smooth execution of schedules, setups, and transitions.
- Coordinate with internal departments (Housekeeping, F&B;, Maintenance, Front Office) to ensure event readiness and service delivery.
- Assist with event setup verification, room inspections, signage placement, and activity coordination.
- Monitor event flow throughout the day and proactively resolve any issues to maintain a high service standard.
- Engage with group organizers and guests to ensure expectations are met or exceeded.

Guest Experience & Concierge Services

- Provide concierge-style service, assisting guests with Local recommendations (dining, activities, attractions), Itinerary planning, and booking tours, activities, and transportation
- Maintain strong knowledge of local experiences, seasonal activities, and resort offerings.
- Assist in curating personalized guest experiences aligned with a 4-star resort standard.
- Handle guest inquiries and concerns with professionalism and efficiency.
- Communicate effectively with the Front Office Manager and other department heads regarding guest activities, program logistics,



and operational needs.

Partnership Development & Experience Curation

- Build and maintain relationships with local tour operators, activity providers, and businesses.
- Identify opportunities to create value-added guest experiences and exclusive partnerships.
- Coordinate bookings and availability with external partners for guest and group experiences.
- Support cross-promotional initiatives that enhance resort offerings.

Activity & Program Support

- Assist in executing seasonal programming and group-specific activities.
- Support the setup and coordination of on-site activities tied to group events.
- Ensure all materials, equipment, and logistics are prepared in advance.
- Gather feedback from guests and groups to improve future programming.

Administrative & Operational Support

- Maintain accurate records of bookings, guest requests, and event notes.
- Assist with tracking participation, guest feedback, and program performance.
- Coordinate billing details with accounting where required (activities, partner services).
- Support the preparation of daily event summaries and internal communication updates.

QUALIFICATIONS:

You are enthusiastic, creative, and excited to help shape the guest experience at Copper Point Resort. Other qualities include:

- Previous experience in hospitality, events coordination, tourism or guest services.
- Strong interpersonal and communication skills with a passion for guest engagement.




- Highly organized with the ability to manage multiple priorities in real-time.
- Ability to remain calm and solution-focused in a fast-paced event environment.
- Experience with booking systems or PMS platforms (WebRezPro is an asset).
- Knowledge of the local area and tourism offerings is highly desirable.

REQUIREMENTS:

- Ability to work efficiently with minimal supervision, independently and as part of a team;
- Ability to work flexible hours including evenings, weekends, and holidays.
- Ability to stand and move throughout the property for extended periods.
- Comfortable working both independently and collaboratively across departments.
- Strong attention to detail and proactive problem-solving skills.

WHO WE ARE:
Copper Point Resort is part of INNHotels, a family of independent hotels located across Alberta and British Columbia. We are a 4-star resort known for our guest-focused culture, strong team values, and commitment to creating memorable experiences.

WHAT WE OFFER:

- A great work workplace with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;

Pay: $19.50-$22.00 per hour

Benefits:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Application question(s):

- We do NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?

Experience:

- Customer service: 2 years (preferred)
- Hotel: 2 years (preferred)

Work Location: In person

📌 Guest Experience Coordinator (Invermere)
🏢 INNhotels
📍 Invermere