Overview

Join our dynamic automotive team as an Automotive Service Manager, where your leadership and expertise will drive exceptional customer experiences and operational excellence. In this vital role, you will oversee daily service department operations, coordinate repairs, and ensure that both customer satisfaction and are prioritized. Your mechanical knowledge combined with strong management skills will empower your team to deliver top-tier automotive repair services while fostering a positive, energetic work environment.

This is an exciting opportunity to lead a motivated team in a fast-paced, customer-focused setting.

Benefits

- FREE Health Benefits
- RSP Match
- Boot Allowance
- Uniforms supplied
- Parts Discount
- FREE Training/Courses

Responsibilities

- Lead and manage the service department team, including technicians and service advisors, to ensure efficient workflow and high-quality service delivery.
- Oversee the scheduling of repairs and maintenance, ensuring timely completion of all vehicle services.
- Maintain excellent customer service standards by addressing client inquiries, resolving issues promptly, and ensuring overall satisfaction, step in personally on escalations.
- Oversee sales, additional services and maintenance packages that meet customer needs
- Monitor and control invoicing, payments, and financial transactions with accuracy and integrity.
- Ensure compliance with safety regulations and maintain a clean, organized work environment.
- Oversee training programs and maintain standard operating procedures to enhance technical skills, customer service capabilities, and product knowledge within the team.
- Optimize scheduling, workflow,



shop capacity, and parts coordination to reduce downtime and eliminate bottlenecks.

Qualifications

- Proven automotive experience with a strong understanding of automotive repair processes and mechanical systems
- Solid mechanical knowledge to effectively communicate with technicians and understand repair procedures
- Demonstrated ability in customer service with excellent communication skills
- Experience in sales and techniques to maximize opportunities
- Familiarity with cash handling procedures and financial transactions in a retail or dealership setting
- Strong leadership skills with the ability to motivate a team and manage multiple priorities effectively, make decisions, and keep the team focused during peak seasons
- Knowledge of automotive industry standards, safety protocols, and effective operations
- Ability to follow and manage standard operating procedures

Compensation Placement within the wage range is based on skills, experience and qualifications.

Applicants with more or less experience and qualifications may be placed outside the salary range.

Join us as an Automotive Service Manager where your expertise fuels success! We’re committed to supporting your growth through ongoing training opportunities, a collaborative work environment, and recognition for your leadership. If you’re passionate about cars, dedicated to delivering outstanding service, and eager to lead a talented team—this is the role for you!

Pay: $30.00-$80,000.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- In office parking
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Automotive Service Manager (Listowel)
🏢 DG's Pro Tech u0026 Accessories
📍 Listowel