Title: Customer Success Manager (Bilingual)

Location: Remote within Canada

Reports to: Head of CSM

Compensation: Base salary of $55,000 – $65,000, plus commission and shared success bonus The Opportunity

We are seeking a Bilingual Customer Success Manager who thrives at the intersection of customer success and revenue growth. Reporting to the Head of Customer Success you will own the post-sale customer journey protecting customer satisfaction and account health while driving upsell, cross-sell, and expansion revenue you're directly accountable for growing.

This role is ideal for someone who is competitive, driven by earning potential, and energized by consultative selling, building executive relationships, and uncovering new ways our solutions can create value across an organization.

What You'll Do

- Own revenue growth across a portfolio of enterprise accounts, with a target for expansion, upsell, and renewal revenue you're directly accountable for hitting
- Own customer satisfaction and account health (CSAT/NPS) for your portfolio, ensuring growth is built on strong, trusted relationships rather than achieved at their expense
- Proactively identify, position, and sell additional products, features, and services this is a core part of the role, not a secondary responsibility
- Partner with Account Managers and Sales to build and execute account growth strategies and close expansion opportunities
- Conduct regular business and ROI reviews to uncover recent use cases, build the case for expansion, and move opportunities forward




- Lead customer onboarding and implementation to set the foundation for long-term growth and adoption
- Identify churn and renewal risk early and execute strategies to protect recurring revenue
- Develop trusted relationships with customer stakeholders and executive sponsors to open doors for growth conversations
- Maintain accurate customer, opportunity, and activity records in Salesforce, and forecast expansion revenue and pipeline to leadership.

What You Bring

- 3+ years of experience in Account Management, Customer Success, Consulting, or B2B Sales
- A track record of hitting or exceeding revenue, expansion, or quota targets this matters more than years of experience
- A genuine commitment to customer satisfaction and account health, with the judgment to grow revenue without compromising the relationship
- Competitive, results-driven, and motivated by a compensation structure that rewards performance
- Strong consultative selling skills with the ability to translate technical solutions into business value
- Experience with SaaS, telematics, or technology-enabled solutions (Geotab experience is a strong asset)
- Excellent communication and presentation skills, including executive-level conversations
- Highly organized, self-motivated, and comfortable managing multiple priorities and a pipeline
- Bilingual (English/French)

We thank all candidates for your interest in joining Northern Business Intelligence. While we appreciate every application received, only those selected to move forward in the recruitment process will be contacted.

📌 Bilingual Customer Success Manager (Canada)
🏢 Northern Business Intelligence
📍 Canada