Your primary role is to ensure the customers’ requirements are met, through ensuring the on time delivery performance reports and scanning compliance of owner operators reports are compiled to on a daily basis. You will also be responsible for the distribution of fair and equitable admin requirements for the supervisor. Effective communications is a key part of this role with owner operators and other employees. Additionally, you will have a hands on role within our operations.
MONDAY TO FRIDAY 8:00AM TO 4:30PM
Bilingual - French and English
Key Responsibilities
· Ensure all billing is submitted in a timely fashion.
· Daily check in with Owner operators
· Review driver routes, report of attendance and any issues.
· Monitor and adhere to key performance indicators (accurate scans) within the operations as outlined by company and customer requirements.
· Respond in a timely manner to customers regarding upcoming request or orders.
· Follow up with drivers regarding OTDP, scanning and undeliverable issues and escalate where issues arise.
· Communicate/contact undeliverable customers for resolution.
· Assist/coach owner operators to meet maximum potential while maintaining delivery time specifications.
· Recognize and prioritize any internal or driver issues and communicate verbally/email to supervisor
· Communicate with other carriers/ internal sites across Canada.
· Escalate major issues/ equipment failure or any other matters to Supervisors for resolution.
· Communicate with other departments as needed.
· Other duties as assigned.
Qualifications
· Completion of high school & post-secondary studies (preferred).
· Previous experience (1-3 years) in transportation dispatch /warehouse facility a definite asset.
· Proficiency in computer software (Outlook, Excel, Word and PowerPoint).
· Superior verbal and written communication skills.
· Ability to multitasking and work under pressure.
· **Flexibility is key to ensuring success in this position, as the hours of work may be subject to change depending on operational demands.