Client Services Representative

Pay Rate: CAD $16-$17/hour

Location: Remote — Anywhere in Canada

Contract Duration: 4–6 months

Work Schedule: Monday–Friday

Shift: 10:00 AM–6:00 PM AST or 11:00 AM–7:00 PM AST

Number of openings: 7

About the Role

We are seeking Client Services Representatives to join a growing customer support team in a fully remote environment.

This role is focused on providing exceptional customer service and support to individuals using or exploring sleep apnea and CPAP therapy. You will handle inbound customer interactions, provide patient support, assist with equipment and supply orders, and help resolve general customer inquiries.

The position combines customer service, administrative support, and basic technical troubleshooting. While there may be opportunities to identify customer needs and recommend relevant products or services, this is primarily a customer support role and does not require traditional sales experience.

Key Responsibilities

- Handle inbound customer inquiries by phone and email.
- Provide professional and compassionate support to customers and patients.
- Assist customers with medical equipment and supply orders.
- Support existing users with questions related to their therapy and equipment.
- Assist individuals who are exploring CPAP therapy and require additional information or support.
- Create and maintain accurate customer account records.
- Process orders and complete data-entry activities.
- Track customer requests, deadlines, and follow-up activities using web-based systems.
- Provide basic technical troubleshooting and escalate complex issues to the appropriate team.
- Document customer interactions, technical issues, and resolutions accurately.
- Collaborate with internal teams to resolve customer concerns and meet service objectives.




- Identify customer needs and potential opportunities to provide additional products or services.
- Maintain a high standard of customer service across every interaction.

What We're Looking For

Required

- Previous customer service or call center experience.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Good computer skills and comfort working with web-based applications.
- Ability to work independently in a remote environment.
- Strong attention to detail and organizational skills.
- Ability to follow established procedures and handle routine customer situations effectively.
- Flexibility to work within the required business hours.

Nice to Have
- Previous remote work experience.
- Experience supporting customers in a healthcare, medical equipment, or technology environment.
- Basic technical troubleshooting experience.
- Experience with order processing, data entry, or customer account management.
- Fluency in French or Spanish is an asset but is not required.

Schedule The standard schedule is Monday through Friday, with approximately 7.5 working hours plus a paid 30-minute lunch .

Current anticipated shifts include

- 10:00 AM–6:00 PM AST
- 11:00 AM–7:00 PM AST

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,



national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, Recent York City or Washington as set forth below.

📌 Client Services Representative (Medical Device industry) (Canada)
🏢 Suna Solutions
📍 Canada