Overview

Coordinator, Housing Business Operations Human Services, Housing Services

Status: Contract Full Time - up to 13 months

Hiring Range: $71,549 - $80,493 per annum

Work mode: Hybrid* see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hour/week

*Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.**

Who we are: Responsible for supporting and coordinating operational initiatives and activities for all sections within the Housing Services Division.

The Role: Assist in coordinating activities, compiling data, conducting research and preparing standard reports supporting directives established by the Divisional Management Team (DMT) to ensure all services are delivered effectively and efficiently for the various sections including:

- Liasing with stakeholders, senior management, partners & legal to coordinate workplans, projects, and data tracking & support forward momentum of housing services privacy projects.
- Providing support to ASCEND (Advancing Success through Culture, Equity, Networking and Development) committee leads in advancing the culture of the Housing Services Division.
- Housing Services MFIPPA FOI requests.
- Understanding Housing Division SAP/ESC/staffing process & supporting inquiries.

What you will do in this role:

- Responsible for a range of operational activities and coordinates operational business planning and performance initiatives.
- Supports the Division’s operational business planning and performance measurement and reporting processes.• Assists the Supervisor and Specialist in executing the Divisions operational objectives and organizes implementation plans.• Prepares standard correspondence, reports, letters and other documentation necessary to deliver on initiatives established and to provide status updates to Housing Divisional Managers.• Documents policies and procedures to assist in the delivery of the Housing Division’s operations.• Coordinates administration needs for the various sectional requirements and acts as a liasion with internal partners as appropriate e.g., Purchasing, Finance, Property Services, etc.. • Coordinates program support, research, analysis, and financial impact initiatives.• Compiles, inputs and maintains data as directed to prepare and update reports such as operational metrics from various sections, ministry reporting etc.• Identifies and escalates deviations from plans, processes and other procedures and proposes recommendations and adjustments to Supervisor and Specialist for change.• Assists with the creation or execution of any internal or external surveys (including requests for information), and helps facilitate responses to various stakeholders. • In collaboration with the Housing Operations Team, act as a liaison between internal and external stakeholders to ensure effective and timely communications. • Coordinates, attends and assists with the facilitation of any site meetings.• Seeks direction and decisions, in a timely manner, on any issues that impedes the completion of any assignments.• Gathers and documents stakeholder feedback and changes to any operational materials• Initiates and follows up on actions and completes outlined tasks independently or as part of a team.• Receives, reviews,



and actions internal and external inquires as appropriate.• Regularly maintains any central electronic documentation repositories in accordance with Regional document control standards.• Assists internal or community partners to ensure activities are carried out, materials are received, and payments are made. • Prepares and participates in meetings, produces meeting minutes and follow up with the relevant individuals for action items or issues.• Conducts research to support the development of policies, processes, procedures.• May be involved in executing operational recommendations and actions that will influence continuous improvement of Housing’s Divisional programs and services • Other relevant duties as required.

What the role requires:

- General college diploma in business management, human services, or related fields with at least 3 years of job related experience or an equivalent combination of education and/or experience
- Knowledge of the Housing Services Act, Residential Tenancies Act is an asset
- Knowledge of Housing programs and services, operational processes, policies, procedures and other resource supports in Human Services is an asset
- Motivated, capable of learning new skills and responsibilities
- A satisfactory Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Skills/Abilities:

- Excellent customer service skills and comfort working with all levels of the organization
- Strong problem-solving skills, critical thinker with the ability to recognize the full scope and effect of actions.Highly proficient with Microsoft Office suite of applications, including MS Word, Excel, PowerPoint, Visio, ACCESS, as well as other Housing Services enabling technologies
- Ability to take on and perform tasks independently with minimal supervision.Valuable interpersonal skills and ability to demonstrate effective working relationships
- Exceptional verbal and written communication skills
- Attention to detail
- Ability to work in a changing environment, effectively managing priorities, demands and timelines
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date (Non-union LTC, RFT, RPT)
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
- 3 Paid personal days and floating holidays (non-union)
- Flexible hours supporting your wellness and wellbeing (non-union)
- Annual performance review and merit increases based on performance (non-union/ where applicable)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us. Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve.



This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking.

At Peel

Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly.

If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

📌 Coordinator, Housing Business Operations (Brampton)
🏢 Regional Municipality of Peel
📍 Brampton