Job Overview

BRITISH EMPIRE FUELS INC is proud to be a local, family-owned, and operated business with over 70 years of trusted, reliable experience in HVAC and fuel delivery in Kawartha Lakes and Trent Lakes.

We are looking for an organized, enthusiastic Customer Service Representative to join our team. In this role, you will provide friendly, professional support to our customers while assisting with a variety of administrative responsibilities.

The ideal candidate is an effective communicator who takes pride in delivering excellent customer service. They are dependable, detail-oriented, comfortable working in a busy office environment, and committed to ensuring each customer has a positive experience.

Your energy and communication skills will drive positive interactions, resolve inquiries efficiently, and promote customer satisfaction. If you thrive in a fast-paced environment, enjoy engaging with people, and are passionate about delivering outstanding support, this opportunity is perfect for you!

Duties

- Welcome customers and other visitors to the office in a friendly and professional manner.
- Answer incoming telephone calls using professional and courteous telephone etiquette.
- Respond promptly to customer inquiries received by telephone, email, or other communication channels.
- Listen to customers’ needs and provide appropriate information, solutions, or recommendations.
- Communicate clearly and respectfully when addressing customer questions or concerns.
- Work with other departments to resolve customer service, account, and invoicing matters.
- Maintain accurate and detailed records of customer communications and account activity.




- Complete data entry and invoicing-related administrative tasks accurately and efficiently.
- Maintain organized customer and account files to support accessibility, accuracy, and compliance.
- Review and proofread documents to ensure they are accurate and complete.
- Collaborate with team members to improve internal processes and the overall customer experience.
- Perform other administrative and customer service duties as required within the scope of the position.

Qualifications

- Strong customer service skills and a professional approach to all communications.
- Excellent verbal and written communication skills.
- Robust organizational and clerical skills, with close attention to detail and accuracy.
- Excellent telephone etiquette and interpersonal skills.
- Ability to assess situations, identify customer needs, and provide practical solutions.
- Ability to manage multiple responsibilities and changing priorities in a busy office environment.
- Proficiency with Google Docs, Google Sheets, Microsoft Word, and Microsoft Excel.
- Experience with data entry, invoicing, and maintaining customer records is an asset.
- Secondary school diploma or equivalent is preferred.

Join us and become part of a vibrant team dedicated to delivering exceptional service! We value energetic individuals who are eager to make a positive impact every day by helping our customers succeed.

Pay: $21.00-$23.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service Representative (Bobcaygeon)
🏢 British Empire Fuels
📍 Bobcaygeon