Overview

We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is essential in delivering exceptional service to our clients, handling inquiries, and supporting sales initiatives. The ideal candidate will possess strong communication skills, have retail experience, and love working with people. This position offers an engaging work environment where your ability to connect with customers and provide solutions will directly impact our company's success.

Duties

- Respond promptly and professionally to customer inquiries via phone.
- Provide accurate information about products and services, ensuring customer satisfaction.
- Perform data entry tasks efficiently to update customer records and transaction details.
- Analyze customer needs and recommend appropriate solutions or products.
- Engage in upselling and cross-selling opportunities to enhance sales performance.
- Maintain excellent phone etiquette and communication skills to foster positive customer relationships.
- Assist with resolving complaints or issues by offering effective solutions.




- Collaborate with team members to improve service processes and customer experience.

Experience

- Proven experience in customer service or a related role preferred.
- Robust data entry skills with attention to detail.
- Demonstrated analysis skills for assessing customer needs and providing tailored solutions.
- Experience in sales, upselling, or cross-selling is a plus.
- Excellent communication skills with the ability to handle diverse customer interactions professionally.
- Familiarity with phone etiquette standards and effective communication techniques. This position is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering outstanding customer service while supporting business growth through effective communication and problem-solving skills.

Job Type: Part-time Pay: From $18.25 per hour

Expected hours: 16.0 – 24.0 per week

Work Location: In person

📌 Customer Service (Sicamous)
🏢 Munro Group of Drug Stores
📍 Sicamous