We are looking for a Customer Service Representative to join our repair and cleaning facility in Etobicoke. We are Canada’s largest specialty cleaning and repair center with a focus on area rugs and everything else from leather goods to hockey gear.
Responsibilities
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Be able to process orders, forms, applications, or requests.
- Work with colleagues when necessary to resolve customer complaints.
- Learn about the services in detail to be able to answer any questions from customers
- Data Entry skills - entering items into system for processing.
- Maintains customer records by updating account information.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Must be able to lift a minimum of 50 pounds
Skills/ Qualifications:
- Communication skills like a pleasant demeanor and ability to work with multiple personalities
- Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
- Patience to be able to stay calm in an intense workplace
- Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- Must be able to switch between face to face clients and electronic correspondence.
Shifts will include Saturdays Pay: $18.00-$19.00 per hour
Education
- Secondary School (preferred)
Experience:
- customer service: 2 years (preferred)