Job Overview

We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily operations. Your positive attitude and organizational skills will help create a professional and friendly environment for visitors, clients, and team members alike.

This paid position offers an exciting opportunity to develop your office experience while contributing to a dynamic team.

Responsibilities

- Greet patients professionally and provide friendly, efficient check-in and check-out support.

· Book, confirm, adjust, and manage appointments using standardized scheduling workflows.

· Answer phones and respond to emails, texts, and portal messages in a professional manner.

· Collect payments, process insurance information, submit claims, key insurance payments, and prepare secondary insurance and MCP claims as required.

· Maintain accurate patient records, balances, forms, consents, and documentation while protecting patient privacy.

· Support the Clinic Lead and Office Manager by following workflows, reporting issues, and helping maintain smooth daily operations.

· Keep the reception and waiting areas clean,



organized, and compliant with front desk health and safety expectations.

Requirements

- Proven office experience with strong organizational skills and attention to detail
- Excellent customer service skills with a friendly, professional demeanor
- Proficiency in Microsoft Office (Word, Excel), Google Workspace, and general computer skills
- Experience with multi-line phone systems and phone etiquette
- Ability to perform data entry accurately and efficiently with good typing speed
- Previous clerical or administrative experience preferred; medical or dental office experience is a plus
- Knowledge of filing systems, proofreading, and basic bookkeeping (QuickBooks) is desirable
- Strong organizational skills with the ability to prioritize tasks effectively
- Demonstrated ability to support customer support efforts in a quick-paced environment

This role is ideal for motivated individuals eager to enhance their administrative expertise while providing outstanding support in a skilled setting. We value proactive team players who thrive on delivering excellent service and maintaining organized workflows. Pay: $20.00-$25.00 per hour

Expected hours: 38.0 per week

Work Location: In person

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