Dental Lab Administrative Manager

Style153 Dental Laboratory

Organized, detail-oriented, and great at keeping things moving? We want to hear from you.

Style153 Dental Laboratory is a busy dental lab handling approximately 240 cases per week. We are looking for a capable, dependable Administrative Manager to keep cases on schedule, coordinate communication between clinics and technicians, and manage billing accurately.

This role is ideal for someone who learns quickly, takes initiative, and enjoys a fast-paced environment. You should be comfortable handling multiple priorities while staying organized, patient, and focused on the details.

What You’ll Do

Manage Cases and Deadlines

- Enter and verify case information in Excel and Labnext, including patient details, clinic instructions, and due dates.
- Track cases from arrival through completion and delivery.
- Coordinate with technicians to keep work on schedule and address missing information or potential delays early.

Coordinate Clinic and Technician Communication

- Relay technicians’ questions to dentists and clinic staff clearly by email, text, or phone.
- Track outstanding inquiries and follow up promptly until answers are received.

Answer Calls and Support Clinics

- Answer clinic calls professionally and assist with case updates, requests, and billing questions.
- Take clear messages and ensure requests reach the right person.

Prepare Accurate Billing

- Prepare and check invoices for completed lab cases, verifying services, fees, and clinic information.
- Process authorized credit memos and resolve billing discrepancies.




- Keep billing records organized and up to date.

Manage Statements, Payments, and Overdue Accounts

- Review and send clinic statements on the first day of each month.
- Process authorized automatic payments through Converge on the 15th of each month and accurately record all payments in QuickBooks.
- Follow up professionally with clinics about overdue balances and unsuccessful payments.

What We’re Looking For

- Attention to detail: You catch errors, check your work, and understand that small mistakes can affect patient cases and clinic accounts.
- Strong communication: You can explain questions clearly, listen carefully, and communicate professionally with clinics and technicians.
- Organization and follow-through: You keep track of deadlines and unanswered inquiries without needing repeated reminders.
- Quick thinking: You learn new systems quickly, recognize problems, and know when to ask for clarification.
- Composure under pressure: You can manage interruptions and competing priorities while remaining patient, respectful, and accurate.
- Basic dental knowledge: Familiarity with dental terminology is required. Experience in a dental clinic or laboratory is an asset.
- Computer and billing skills: You are comfortable with data entry and financial records. Experience with Labnext, QuickBooks, and Microsoft Excel is a strong asset.

We offer a health spending account as part of our employee advantages package. Pay: $28.00-$45.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- On-site parking

Work Location: In person

📌 Dental Lab Administrative Manager (Calgary)
🏢 style153 dental lab
📍 Calgary