Shape client experiences at Canada Life as a Director of Client Experience and Operations. Lead growth and optimize client interactions in a hybrid work environment.

This strategic leadership role revolves around enhancing business performance and operational effectiveness within the Financial Solutions Centre. You'll spearhead initiatives that elevate client satisfaction and drive continuous improvement across teams. Your ability to collaborate with internal partners will support achieving long-term growth objectives.

Key Responsibilities: • Lead strategy and operations for the Financial Solutions Centre • Coach and develop people leaders focused on client experience • Execute business plans aligned with growth objectives • Oversee budgeting,



compliance, and technology implementations • Drive improvements in processes and operational efficiency

Requirements: • Proven leadership in wealth management or financial services • Industry certifications such as IFIC or CSC considered • University degree in Business or related field • Robust acumen in managing sales and operations • Exceptional relationship-building and strategic thinking skills

Use your expertise to enhance client experiences and operational success at Canada Life.

📌 Director of Client Experience Canada Life (London)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 London