Drive HelloFresh's customer satisfaction through innovative compensation strategies. This role entails strategic oversight and development of compensation policies to enhance customer relationships globally.
As Associate Director of Customer Compensation & Policy, you are responsible for developing and governing HelloFresh’s compensation practices across all markets. This strategic position requires a mix of analytical depth and cross-functional influence. You will create a roadmap for how customer errors are compensated and lead the design of a robust recovery system while maintaining a focus on costs and customer retention.
Key Responsibilities:
• Lead global customer compensation strategy and architecture • Develop compensation rules and automation frameworks • Set a global experimentation roadmap for compensation offers • Track the P&L; for compensation and close financial leakage • Act as authority on cross-market policy issues
Requirements: • MBA or equivalent postgraduate degree • 8-12 years in customer strategy and analytics • Strong SQL and data analysis skills • Experience managing operations in versatile environments • Proven leadership in driving policy adoption
Utilize your analytical strengths to enhance HelloFresh’s compensation structures and foster customer loyalty.
📌 Director of Customer Compensation Strategy at HelloFresh (Toronto)
🏢 HelloFresh
📍 Toronto
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