Shape the future of Managed Services at Dayforce with a focus on operational excellence and customer outcomes in this senior role. Champion AI-driven transformation and team development.

As the Senior Director of Global Operations, you will lead a diverse Managed Services organization at Dayforce, overseeing several functions such as Payroll and Customer Support. Your role will focus on developing a customer-centric culture, enhancing operational efficiencies, and embracing creative solutions that elevate customer satisfaction. Collaborate with various teams to drive measurable results and improve employee engagement within the organization.

Key Responsibilities:



• Manage multiple functions including Payroll and Customer Support • Drive AI transformation and operational simplification • Build and maintain strong customer partnerships • Collaborate with cross-functional teams for impactful decisions • Create annual budgets and workforce strategies

Requirements: • 10+ years in leading service operations • Demonstrated success in AI and operational excellence • Expertise in managing diverse, global teams • Strong financial management skills • Customer-focused leadership approach

Enhance Dayforce's operations by fostering exceptional customer relationships and innovating service delivery in a dynamic, global environment.

📌 Director of Global Operations at Dayforce (Toronto)
🏢 Socket.dev
📍 Toronto