What is the opportunity? The Director in this role leads Operational Risk Management for Personal and Commercial Operations, designing and executing on enterprise-wide operational risk practices, from risk and controls frameworks to risk assessments to monitoring and mitigation strategies.

As a first-line-of-defense leader, you’ll partner with the business to identify risks, implement resilient controls, and ensure compliance with RBC’s standards and procedures while enabling growth. This is a high impact role with significant visibility, where you’ll manage a team, provide strategic risk counsel to senior management and governance committees, and shape RBC’s ability to anticipate and manage operational risks effectively within Personal and Commercial Operations (PCO).

What will you do?

Lead the implementation and sustainment of operational risk management practices within Personal & Commercial Operations, including the management of Risk Triage and Assessment (RTA) process, internal control, risk and control self-assessments and registers, and internal / external operational risk events

Provide executive risk reporting and insights on their Operational Risk Profiles to Personal and Commercial Banking leaders and governance committees, identifying key operational risk exposures and assessing their impact on business objectives

Provide guidance and manage key trigger events (e.g., project/initiative change risk assessments, external and internal events, etc.), assessing exposure impact on the business’ operational risk profile, evaluating process / control enhancements, and developing mitigation strategies and action plans as warranted

Monitor control effectiveness, escalating material gaps and working with Risk Owners and stakeholders to recommend action plans

Develop and maintain effective relationships and routines with first, second and third line of defense risk, governance, and control teams

Ensure ongoing compliance with all applicable Operational Risk policies,



standards, and procedures

Build and lead high-performing operational risk team; develop team expertise and career growth

What will you need to succeed? Must-have

Strong understanding of operational risk management frameworks / practices and internal control principles

Demonstrated leadership experience managing teams and cross-functional stakeholders

In-depth knowledge of Personal and/or Commercial Banking operations and business models

Excellent communication and documentation skills; ability to articulate complex risk concepts to diverse audiences

Solid analytical, problem-solving, and quantitative capabilities

Ability to collaborate across teams and manage relationships with Risk Owners and stakeholders

Demonstrated ability to manage multiple priorities, prioritize deliverables, and lead / execute complex programs

Commitment to compliance and governance standards; attention to detail

Prior experience in operational risk or risk management

Nice to have

Proficiency in Operational Risk Management Systems (ORMS) / Archer and/or Enterprise Issue Management (EIM) platform

Background in first or second-line risk functions or internal audit

Knowledge of RCSA and Risk Standard and/or ICMP/ICMS framework and control design

Project management or change management experienceBachelor’s degree

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities,



and achieving success that is mutual.

Make meaningful impact on RBC's operational risk and control environment across major business divisions

Develop deep expertise in enterprise risk governance and internal controls

Lead and mentor a high-performing risk team

Provide strategic counsel to senior executives and opportunity to influence strategic outcomes

Work with cross-functional teams across RBC's most important business units

Grow in a dynamic, evolving risk landscape with strong development support

Contribute to RBC's reputation for governance excellence and risk management leadership, sharing operational risk culture

Job Skills Decision Making, Financial Risk Management (FRM), Information Security Management, Operational Delivery, Risk Management, Security Management, Strategic Thinking

Additional Job Details Address

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-09-14

Application Deadline

2026-09-23

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

📌 Director, Operational Risk Management, Personal & Commercial Operations (Toronto)
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