Join Skechers as an Ecommerce Consumer Affairs Representative, where you can blend technology with customer interaction. You will play a pivotal role in managing consumer inquiries and enhancing satisfaction in a fast-paced environment.
Skechers, renowned for its cutting-edge comfort solutions, seeks a dedicated individual for its customer service team. In this position, your duties will revolve around addressing consumer concerns through various channels while utilizing CRM technology. Your bilingual capabilities will provide a vital link to our diverse customer base, ensuring their needs are met effectively.
Key Responsibilities: • Respond to consumer inquiries across phone, email,
and chat • Process returns and manage order flow • Access data for consumer follow-ups • Collaborate with Skechers retail teams for issue resolution • Provide feedback to management on consumer contacts
Requirements: • Bilingual in French and English • High school diploma or equivalent necessary • 1-2 years' experience in a customer service role • Knowledge of CRM applications • Exceptional multitasking and communication abilities
Bring your passion for consumer service to Skechers and contribute to a team that values quality and customer satisfaction.