Company Overview Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art
Nuclear Medicine imaging systems . They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital
SPECT and
SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.
Experience, Knowledge, and Skills
Education
B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.
Medical Imaging Expertise
Minimum of 3 years of experience servicing and installing medical imaging equipment ( CT or PET experience required;
Nuclear Medicine equipment experience is highly preferred).
Technical Proficiency
Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.
Industrial Experience
Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.
Soft Skills
Strong sense of customer service with excellent interpersonal and rapport-building skills.
Operational Mindset
Ability to work independently, take personal ownership of the customer experience,
and make decisive decisions regarding resource escalation.
Travel
Willingness to travel to support other locations
Position Responsibilities
Technical Support
Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.
Lifecycle Maintenance
Execute current system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.
Customer Advocacy
Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.
Product Improvement
Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.
New Product Introduction
Support the launch of new technologies and "first-of-kind" installations in the field.
Cross-functional Collaboration:
Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.
Operational Reporting
Provide regular status reports to internal and external support teams and maintain accurate service documentation.
Process Optimization
Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.
📌 Field Service Engineer Toronto - Nuclear Medicine (Winnipeg)
🏢 Coberon Chronos
📍 Winnipeg
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