Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Free Goods Program Senior Administrator

Reports To: Manager, Free Goods Program

Employment Type: Full time

Schedule: 40 hours per week, 5 days on/2 days off

Location: 3640 11a Street NE, Calgary, Alberta

About the Department The Free Goods Program collects and redistributes a wide range of donated goods including furniture, household items, food, clothing, hygiene products, and technology. These donations serve two critical purposes:

1. Donated goods furnish homes for low-income Calgarians including those exiting homelessness and other vulnerable populations.

1. Donated goods provide essential supplies (food, linens, hygiene products, etcetera) that keep the DI’s emergency shelters and affordable housing buildings operating.

This multi-award-winning program diverts items from landfills whilst supporting both housing stability and the DI’s emergency shelter, housing, health, recovery, and administrative services.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

- Champion the practicum student journey from recruitment to completion by interviewing, onboarding, training, scheduling, mentoring, and evaluating students, ensuring a positive and impactful learning experience.
- Cultivate positive partnerships with clients, community members, case managers, and stakeholders, ensuring efficient eligibility verification, appointment coordination, inquiry resolution, and logistical planning.




- Lead and elevate the volunteer experience by scheduling, supervising, and supporting individual and group volunteers, creating meaningful engagement opportunities, managing volunteer forecasts, and leveraging Galaxy to accurately track, document, and report volunteer contributions.
- Drive the success of the Move-Out Program (MOP) by empowering clients to create a successful fresh start through personalized appointments, welcoming check-ins, and thoughtful support in selecting essential household items, while seamlessly coordinating transportation and optimizing inventory to maximize community impact.

What You Bring We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

- Post-secondary education or diploma in a related field (ie: Social Work/Social Services/Addiction Services/Human Services) or commensurate experience
- Related experience and a proven record of success, preferably in a complex non-profit environment
- Proven skills and experience managing relationships
- Energetic and self-directed with strong time management, multi-tasking and organizational skills
- Excellent communications skills, both verbal and written
- Standard First Aid and CPR/AED Level C (or A) certification required within 30 days of start.
- Ability to provide a satisfactory Vulnerable Sector Check
- A genuine commitment to the mission, vision, values, and work of the agency.

Nice to Have’s

- 1-3 years of experience in community engagement and/or volunteer coordination is preferred
- Proficiency in Galaxy and Squarespace Acuity are considered assets

Working at the DI Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support,



debriefing opportunities, and a solid culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day.

Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

Compensation & Benefits

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

- Competitive compensation
- Comprehensive health and dental benefits
- Employer-matching RRSP program
- Paid vacation, sick, and wellness days
- Employee & Family Assistance Program (Homewood EFAP)
- Life and AD&D; insurance
- Ongoing training and professional development opportunities
- Onsite Parking

Benefits typically begin on the first of the month following your start date, and our P&C; team will ensure you have explicit information and support from day one. Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

- Make a tangible difference in people’s lives every single day
- Work with a team that values respect, compassion, and authenticity
- Collaborate with dedicated professionals and community partners
- Be part of an organization that encourages growth, wellbeing, and innovation

You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI. Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact [email protected] and we’ll be happy to support you.

Ready to Apply?

If this opportunity sounds like the right fit, we’d love to meet you.

Please apply with your resume and cover letter here.

If you have questions or would like to learn more about working at the DI, please visit our website here.

📌 Free Goods Program Senior Administrator (Calgary)
🏢 Calgary Drop-in Centre (the Di)
📍 Calgary